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Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
Packages shipped directly from our California warehouse are shipped through USPS.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
All items in the same purchase will be sent in one package. If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We do not issue the refund if:
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love this water bottle! I use it for fresh tasting water and its my fave.
I am never without one of these bottles. I keep one by my bed. I fill it with bottled water and have it at my disposal during the long overseas flights. I take one in my car and fill it with juice for the day. I love that they are spill proof. Thanks for these bottles!
Works pretty well. I usually keep a bottle of water on my desk and drink out of, but I notice after a few days it seems to "sour" in the plastic. Nothing crazy, but the smell and the taste seems to alter. I switched to this and even after a day or two the water has a "cool" taste. The bottle also looks pretty stylish and matches the decor of my desk.
I love this beautiful water bottle. I walk around all day drinking water, I also receive such lovely compliments on the color and design of the bottle.
I absolutely LOVE this bottle
These bottles are the best bottles I have ever purchased! I use mine for water.