SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It came so fast I was even shocked, and even liked it more when I put it in my garden. it’s just perfect.
I guess I was expecting it to be really cheap quality, but it is actually really nice.
We just had a sidewalk paved and the area landscaped. Looking for just the right touch to a small area near the patio. It is perfect and gets lots of compliments. It makes me smile every time I pass it. Thanks for making such a unique, quality item. I'm sure it will give us years of pleasure.
Love how it looks in my large flower pots on my deck. Lots of compliments and “Where did you get that?”
Perfect bird for garden.
This piece is well made and sturdy. Happy with it and believe it will last longer than just a season out in the sun.
Now my garden is even prettier with this bird!
I am so glad to have this pretty little bird in my garden
Newest addition to my garden, I like it, but the metal post is a bit short to me
Placed in large flower pots on my deck. Less expensive than the ones I bought at the hardware store/garden center.
beautiful accent to my outdoor potted plants.
Cute and great deal.
Bought it for my daughter as a gift but when it came I fell in love with it so I had to buy another one for myself
Cute but smaller than anticipated. My fault for not paying attention to the measurements. It is really cute and looks good sitting in one of my plants at home.
This is so cute.
Everyone loves them.
Love it.
Instead of using this in an outdoor planter, I put it inside a floral arrangement -- it looks great.
A lovely garden decoration.
I put this in a flower pot and it has been admired so. The stake is sturdy and the sculpture of the hummingbird is striking.
I really like this hummingbird garden stake.
strong metal. perfectly sturdy even in windy days