SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
These are my new favorite straps! Great quality, comfortable on the wrists and the gel pads grip very nicely.
Thanks to these lifting straps, I was able to hit a new level in deadlift! I’ve always used my hand without gloves for grip and constantly felt like I was dropping the bar because I have small hands. These straps made me feel like I had that bar and could keep it up! Strongly recommend!!!!
I don't often use straps, but these are great! I really love how grippy these are while still being comfortable.
The non-slip in these wrist straps make it so easy to lift heavy. I’m not really a fan of these types of wrist straps but these ones may have changed my mind. They are definitely worth every penny, and they aren’t expensive making them definitely worth a try!
When it comes to lifting heavy weights, these are the perfect straps. I have the regular ones, which are useful as well, but the non-slip surface on these makes a difference when lifting heavy. They are totally worth it for the quality, price and efficiency.
The quality of straps are great. I love the color. Recommend!
They are pretty cool but to be honest didn't work for me. I have really bad sweaty hands, so the flex gel pad makes them slippy. I should have chosen the regular strips.
Awesome ! Take my workouts to another level! Great for deadlifts or pull’s exercises.
Insanely good grip and very comfortable to wear. The extra padding doesn’t make it feel like they cut circulation off from your hands. Definitely helped me add some extra weight to my rack pulls. Great quality and kept my grip right where it needed to be!