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Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
Packages shipped directly from our California warehouse are shipped through USPS.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
All items in the same purchase will be sent in one package. If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We do not issue the refund if:
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The brush is comfortable and beautiful.
Brush very soft, not as expected
Excellent things, gently massage
Excellent brush, the dog liked.
My dog is happy. I'm happy. At last we found a brush for a smooth-haired dog with hard wool. Excellent. And the hair from the brush is removed easily.
Excellent brush, just suitable for small breeds of dogs, that's what I was looking for. Moderately firm, I think it will be convenient to use.
Good quality. Matches the photo. Really does. Well copes with short hard and medium soft wool. And animals like massage)
This is a thing of high quality, has no unpleasant smell and seems to last at least 10 years. Highly recommend.
Just what we were looking for. Very soft and manageable. Ideal for massage your dog and the color is very nice.
Everything is super, corresponds to the description.
The product is excellent as expected
A good massage brush, the dog liked it