Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I am using these covers for my office chair at work. The arms on the chair were ragged and snagging my clothes so these covers are the perfect answer to the problem. They are plush and nice looking fabric. I love them! They are much nicer than I anticipated. I can see them being a comfortable and attractive choice for their intended use.
Arrived quickly. Seems to be made well and easy to install. Material is soft and stays in place with the Velcro. Well worth the money-price affordable. Only drawback would be having to manually retract the seatbelt after releasing it due to the pad keeping it from retracting on its own. Overall though a great product.
This does exactly what I wanted....keeps the seat belt from rubbing my neck/collarbone the wrong way and keeps my makeup from getting on the seatbelt. Comfortable and soft. Sliding it down the seatbelt when you unbuckle is a bit of a pain at first but that becomes a habit.
I am using one for my DSLR camera strap. The original neck pad was getting worn and pulling hair on the neck so I covered it with this pad. It works well because I can adjust closure with the hook and loop closure system.
I like these covers a lot. They are soft and do the trick. I don’t care for the “lamb wool” type because they rub my neck & make me hot. Got some for my mother-in-law. She liked them.
I bought these for my wife's Mustang. The seat belt reel is rather low for my height so these distribute the weight of the belt nicely. She loves them too because they are super comfy and soft.
Has a nice soft feel. The quilting makes it look nice. I'm short so the seat belt always digs in my neck. This helps a lot to make the seat belt more comfortable for me to wear.
I like these (it's a 2 pack). They are lower profile than others I have bought in the past. They are so soft! This is def going to save my neck on long trips. (5'2" driver)
I like these pads. They do slide, but that's no big deal. They are very comfortable. Soft. I like them a lot.
Literally I had a seat belt sore digging into my neck when I was driving so much or long distances. Keeps you safe and comfortable.
Nice and sturdy, looks really nice and professional. The ones we had before were flimsy and turned soft.
Great product! Well made and quality is there! I ordered another pair for the backseats!
I commute every day and used to dread it so much because the seatbelt was digging into my neck. These strap covers are so comfy and soft that now I enjoy my driving time more than I EVER used to. The only cons, they do tend to slip down from time to time, and I have to thread the seat belt back in when I get out, otherwise it will hang and get stuck on the cover. Totally worth the extra 10 seconds and occasional adjustments.
Excellent product! Protects my shirts from being ruined by my seat belt.
Shipment arrived promptly and was well packaged. Pads seemed to be well made. Installation was straight forward. Pads are very comfortable. The only issue, which is probably personal, is that the pads interfere with the automatic seat belt retraction. The driver/passenger has to remember and manually move the pad down the belt towards the end of the buckle or the belt hangs when the top reaches the pillar mount. This hang means the un-retracted belt is left hanging out the door. Continued use will probably make this maneuver automatic but starting out it's a pain.