SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love it. It is exactly as it was described.
I commute a lot with my dog and wanted something to let people know she was in the car in case we got in an accident. It attaches really well onto my cars trunk. I'm happy with it.
The magnet is on my car when my dog is with me. So far it has stayed on without any problem.
Love it. Very strong magnetic. Remove it before entering automatic car wash as mine came off. I found it 2 days last inside the car wash
This is a great quality magnet and holds up great in snow, wind and rain! I highly recommend this product.
Love this. The magnet is very thick high quality. Adheres to the car very well. It's large size makes it very easy to see.
This magnet is very good quality. This was a gift, and the recipient was very happy with it and couldn't wait to put it on her car.
Love IT!!!! Thank You. Now I know my precious cargo, My Golden Retriever is KNOWN TO BE ON BOARD, drive with care around my vehicle.
Good quality, has held up well on my car.
This looks great on my car and because it is magnetized it stays put. My dog likes the idea, too!
This magnet appears "heavy duty" and I suspect it will last a good long time.
Magnet not quite as strong but worked for my husband after he attached a suction cup. He is a OTR truck driver and takes a dog with him.