SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you havenāt received tracking info within 5 days, please contact us.
My tracking says āno information available at the momentā.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinĀ 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the itemās condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youāve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message onĀ Contact UsĀ page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very cute and dainty as the product describes! I love it. ā¤ļø
Honestly my hopes weren't high for this, I was purchasing it more so for a halloween costume this year.. BUT low and behold, it's actually a really good quality necklace! It's thick enough, but not too heavy. And doesn't look like costume jewelry. This has become a go-to neck piece for me.. I feel naked without it. Good length. Cost friendly. Very good packaging. 5 stars item!
I received this necklace and I am very happy - it is Beautiful! It is a gift for my daughter for Christmas and I know she will love it. It is not flimsy / doesn't look like it will break easily. It is a fashion necklace but it is gorgeous and shiny. Time will tell how well the finish will hold up, but I think she will love it and wear it often! š
I LOVED everything about this chain, from the fast delivery, to the packaging, to the beauty of the chain itself! I read the reviews before I made online purchases and everything positive mentioned about this chain is TRUE. If you're looking for a high quality chain that looks real , buy this chain..it's GORGEOUS.
Purchased this necklace for a beach trip and it was perfect! It did not give me any irritation or trouble with the claps. I wore it to the beach, pool and shower and it has not turned. I love it so much itās a new staple for me!
Love this necklace. Great deal for the super price point. Iāve gotten many compliments on it! Iāve only worn it for a few hours at a time. For the price, I will be ordering another one.
Wish it was longer, didnāt realize it was short. Still like though!
Love this! Itās so simple and delicate but adds so much beauty. A little goes a long way! Definitely one of my new favorite pieces.
A must have for your jewelry collection! It is great quality for the price and is a perfect size to spice up your fashion.
It is beautiful but I thought it would weigh more.
Awesome Chain! Great quality! I wear it in the shower and while working out and it hasnāt tarnished !!