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Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
Packages shipped directly from our California warehouse are shipped through USPS.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
All items in the same purchase will be sent in one package. If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We do not issue the refund if:
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Love the watch! Great quality and looks very classy and expensive for a very great price.
I have a hard time wearing metal, except for SS or white gold, or platinum. Both are too expensive for a watch. This watch is beautiful. It is just what I wanted. The black face and golden hands stand out surrounded by the gold band. It is very comfortable and easy to tell the time. This is a birthday present from my husband so I have to wrap it and not wear it again until it's my birthday.
I love this and found it easy to adjust and close with 1 hand, after just a few times I was able to do it with one hand. It stays tightly closed. I have no problems. Best is it is large enough to read without glasses. It does not pinch like some or wear out like others. Great product
Love this watch! Only issue is with the length of the strap. I had to take it to a jeweler because even if I got one of the kits I'd have no idea how to use it. Even the jeweler had an issue and as a result part of the clasp got bent so it doesn't close as securely as I'd like. Beautiful design though!
Beautiful and sturdy. Great price for quality. Great packaging and branding. I’ve showered with it often and no issues. Wear daily and no issues. Super cute and sparkly
I am a lover of watches; but I have a small budget. That is why I love this watch, it is the most comfortable watch I now own. No problems with the band or battery yet.
Very nice looking. Pretty gold mesh band. Big enough for my 8 inch wrist. Easily adjustable. Great price. I want more in other colors. Absolutely love it.
LOVE this watch and always get lots of compliments! It’s so elegant and adds a lot to your look! And it matches everything
Love this watch- So beautiful and sleek- easily adjusted to fit my wrist, didn’t have to change or take out links. I give it an A++
The watch clamp is a pain in the ass to adjust but it is a good looking watch.