SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The earrings arrived very fast. They are made of high quality material. tHe size is perfect for me. They are beautiful and dainty looking. I’m gonna wear them everyday everywhere. So they get 5 stars from me.
I loved these. I took them out because I had a sleep lab and I am not sure what happened to them. But I got a ton of compliments on these chic and edgy earrings.
I guess I expected them to be a little larger or at least a longer chain, but still nice. Quality is fine for the price. Recommend it.
I love these earrings!!! ❤️ They’re perfect for everyday wear and they are super cute!!! I tried to buy another pair just for backup (cause I always lose earrings) I will buy them constantly because they are just that cute!! Oh and did I mention they’re made comfortable. I sleep in them and they don’t bother me a bit. 💛💛💛💛💛 I’d give 20 stars if they were available ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Dainty,Simple and lightweight. Just what I was looking for!
I got tons of compliments already. Love the style.
Very cute and small.
These are exactly as pictured. I have been wearing them for several weeks straight--to sleep, in the shower, etc.--and they are comfortable, stylish, and durable. I need to adjust them now and then, but that is to be expected. I like jewelry that is interesting without being too big or flashy, and these are just that. Highly recommended for the price.