SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I fell in love with these soaps. I love the scent and the way it soaps up in the washcloth and feels so luxurious against the skin. I always feel special after using these soaps. Definitely recommend this!
Soap is just soap, right? Wrong! :) This product, Gardener’s Soap, is absolutely wonderful! I had been searching for a soap that provided some texture, was hard, and preferably had a nice scent.
I generally go through at least three bars of soap in a month. This soap has lasted the entire month and I still have a good sized portion left. It hasn't broken into tiny pieces like my usual soap. It also smells great and adds moisture to my dry skin. I will be ordering more. Great as a gift. This will be on my Christmas list this year.
By far, my favorite soap Ever! Clean scent. Not for someone that is scent sensitive. Bought this many times over. Leaves you clean smelling and gentle on your skin. 1 bar lasts a long time.
Really like these bar soaps so far but a heads up that this scent is STRONG.
Normally I do not Like bar soaps because they tend to be drying! But I love this soap! It’s not drying and doesn’t leave a filmy sticky residue in my hands! In fact, it’s just the opposite! Try it!
My son & I absolutely love this soap. It will last even after you bathe so you can enjoy the scent for hours. This is the only soap I’ll use...it is that impressive. It doesn't leave your skin dry either and the scents are not too feminine either (my son is a teenager)
It's a perfect bar to rejuvenate your senses. I am in love with this soap. I ordered 2 bars. This soap makes me feel special due to its fragrance. Also it makes my skin soft. I am loving it.
OMG, it's my new favorite soap. Now I’m a BIG fan of it!