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Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
Packages shipped directly from our California warehouse are shipped through USPS.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
All items in the same purchase will be sent in one package. If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We do not issue the refund if:
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I have been using these for years.
Used for outdoor bonfire Worked well. Good scent Easy to use . Light em spend the remainder of time pounding beer and whiskey.
These things are amazing.
These things work great. Light any corner of the cardboard holder, place under your hearth and your firewood, and you'll have a roaring blaze in 5 - 10 minutes. Beats messing around with newspapers to get your fire started.
These are the best fire starters I have ever bought! Have bought several of these, and am getting ready to order more. They light instantly and always get the wood in my fireplace going.
Better than any other fire starters I’ve tried.
I have used these in the fireplace all winter, waterlogged wood from snow... no problem. Green wood that hasn't had time to cure... no problem. These are my new go to fire starters.
Went camping in Yosemite. Loved them. Fastest fire we ever started. Super easy. Other campers used them and were also impressed. These will be in our camping gear ALWAYS.
Love these. So easy to use and proceeds go to a good cause.
I don't know if it is the best. If not, it would be tied with the best because I cannot think of anything better. I am very pleased with its performance and reordering the item.
I encountered these things only a couple of months ago. Before that I used paper as a fire starter. These are so much easier. They work as promised.
Love these! Never again will we use newspapers to start our fires.....we use these and we have a blazing fire in no time!
Works as advertised, i will buy them again
I will be sure to take these camping trips, etc. They really work and work well. Best product ever.
These have been great, especially when the wood isn’t very dry.
So easy to use!!!!!Definitely 5 stars. We used it last Friday and people started to ask what product it was . They wanna buy them.
Really easy to use too.
Though they really helps to burn stras a fire they are way too expensive for me
clean and easy way to start a fire in a wood fireplace
These are, by far, the BEST firestarters I have ever used!!!
Gave it as a gift and the recipient said it smells really good.
a little bit pricey but it works soo great so I forgot about the price
Love the pine fragrance!