SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
In love with these Sunnies, lightweight and amazing quality for the price!!!! Will be buying another pair also everyone is asking me about it and My Husband Loves it on me.
This is the second pair of glasses I've bought from this seller and I'm in love! The quality is so high end especially for the price. I always get compliments. Such a great piece for the price. Perfect for summer ☀ I'll definitely be ordering more from this seller!
I love love love them. They feel super sturdy, but not too heavy, and they have a cool tint when you look at them from certain angles.
I've never ordered any kind of shades online before, as I'm usually one who likes to try them on in person. After scouring through numerous different brands I happened upon these, what seems like a modern take. They do a fine job as polarized sunglasses and look great to boot.
Love love love these sunglasses i always get so many compliments on them! Such good quality for a good price too!! Definitely going to be purchasing more.
I have been looking for a nice pair of sunglasses for the summer coming up and I have found them! These are super stylish, comfortable on my face, and I have gotten so many compliments on them!
Does not, I REPEAT, does NOT fit over regular prescription glasses. These glasses have the nose pieces that get in the way. They still look amazing but feel a little cheap.
I LOVE these glasses. They are different but not to outrageous! They fit comfortably and I've gotten so many compliments on them. I have people come up to me all the time and ask where I got them from. They are very durable and for the price they are - you can't beat it!