SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This bath jelly smells exactly like fresh clementines. My kids loved taking a bath with "Mommy's" soap. It lathered up really nice and didn't leave any residue. The scent lasted after the bath too. It is the perfect size for the money and it feels good knowing that my family is using something safe that wasn't tested on animals. I highly recommend this product (and really the whole Bella and Bear line).
I have bought these a few times now. I buy them for my wife, my 6 year old son loves them, he uses them to wash his hands and to shower. He likes the smell and feel. Not the last time we buy.
Look and described like picture, small but cute present don't really know about the quality of the actual product.
This product is amazing!! Lovely fragrance, nice and thick, and gives a great lather. My skin felt super soft after using. Will definitely buy more!!
I have never used a shower and bath jelly before. It was great. I like the smell and I like how easy it was to pinch off a piece, put on my pouf and clean my body. And did I mention that it smells good? Yes it does.
First off, this stuff smells amazing. Very citrusy and sweet, almost like a dessert. Might be too sweet for some people, but I loved it. It's kind of the consistency of jello, which is kind of weird, but also cool. Other than that, it's soap and does its job fine. I really like this product, and would recommend it.
I absolutely love this shower jelly! I am a general manager for a store and plan on gifting it to all the women in my store for Christmas gifts!!
My new favorite brand. The scent is very delicious and I even used a small amount as a shaving gel because it's so creamy. I have severe cracked skin and today I haven't worn lotion and my skin isn't ashy looking or itchy either. Love love.
I love this smell, it actually smells like orange!!
I got these because my daughter loves this stuff and it was a good price. She works hard and this was something that was a reward. They came super fast, smell good, and are a good product and a good size for travel size.