SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
My mom called me a thug with these on, lol! Exactly what I was going for.
I was pleased with the quality and length of the product. The description and pictures feature the product in an authentic way. It truly looks like the picture. Also, the packing that the necklace comes in is an awesome bonus to help you protect and store the necklace or allow you to give it as a gift. I love it and would definitely recommend it!
Ok this is so cool. My daughter got it and she loves it. The pendant has a great value for price. It’s very well made and doesn't look like it will break. My daughter wants to be kinda like an evil and this pendant just makes it look really good with her outfit she says. Definitely recommend.😁
Every time I wear it I always get compliments! Amazing!!
This pendant is really pretty, feels amazing, and is fairly high quality especially considering the price. As someone with a large necklace collection, this one fits right in and looks as good as some other necklaces that I’ve paid more for.
It’s extremely nice to wear, not too heavy on the neck or anything. It’s rather flimsy and can break easy but other than that I’d say it’s perfect for cosplay.
I am very impressed with the quality of this product. The packaging is very nice. I appreciate your attention to customer satisfaction…
Love this pendant, it’s a nice size. It’s the perfect shade of gold. Does NOT look or feel cheap.
Very heavy and substantial. Much nicer quality than I anticipated. My teenager loves it!
Wasn’t sure on the quality of this but it has held up well. My daughter loves this.
It’s very heavy and hefty. It’s you’re ok with that then it’s the best thing ever.