SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Looks just like the picture!
This bracelet is super nice! What I like the most is that the stones are very well set. It’s not super dazzling in regular lighting but on fire in the light. Size of the stones make it more believable. It is not heavy but not flimsy like others. Clasp is very nicely made and overall it looks amazing. Definitely big for a female small wrist. I’d like to see it in a smaller size. I definitely recommend this type of bracelet because it states that it’s made of golden-toned brass which I think is the key. Hoping it holds true to no tarnish description. Good value & fast shipping.
The sparkle is amazing...
I bought this because I wanted the look of the expensive Cuban link chains that the celebrities wear. I wasn't expecting it to look so real! When I first opened the package, I noticed how heavy it was. It is not made out of that cheap plastic that costume jewelry is made of. It feels like metal. The "diamonds" look real in the light. You should buy this!
This chain is my absolute favorite. All the stones are individually set and it just sparkles in the light. I would recommend this bracelet to anyone who wants an authentic looking chain but doesn't want to pay the thousands of dollars for a real diamond Cuban chain.
This chain is definitely amazing, high quality and a head turner, you will get a lot of compliments wherever you go, highly recommend it, thank you for making such an awesome product!
It does look nice no doubt, but there are two things I don’t like. The color it’s way too yellowish to me. The bracelet itself is too light so sometimes it gets a bit stiff and hard to put on.
Looks pretty good, tough time figuring out how the clasp opens up though
Looks like real gold, it’s heavy, the clasp is good, the crystals are clear.
Beautifully made, it looks great! Got so many compliments.
I liked how it shines in the sun but the color faded away so fast!
Just buy it!! It is beautiful and sooooo sparky. I LOVE IT!
Great bracelet, I love it! My wife got it for me.
Seems cheap but looks lit... Hope it holds up!
Very well made. I love that kind of stuff.