Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
This feels so good on the skin and the shape makes it have a very comfortable grip. I feel like my skin looks more glowy after applying my serums, creams etc. And I appreciate that the item itself isn't huge.
This device is one of my favorite purchases! The vibrations are soothing and the heat feels just right. Would use it often after applying oil and moisturizer to my face.
The device is easy to operate with the touch of a button. This is nice at work but I wish it would have more color options.
I was skeptical of this but it feels SO nice! I don't love it. It feels great and is wonderful if you need a perk up or your eyes are tired.
Easy to use, feels good to my face. After using this nice device for your skin care it feels amazing.
I LOVE this face massager. I have used similar ones in the past and none of them come close to the performance of this one.
Though I feel like it isn’t hot or cool enough on the face but I like it.
I am in love!!! I always get all these beauty tools with such good intentions, but I never end up using them. This device, though, I have been using every single day. It feels amazing, and it actually makes my cream sink in faster. The speed this heats up is super impressive. This works like a charm in the morning. It relaxes me, then really wakes me up. I love it, love it, love it.
Skin care can be tedious but this device can really help with your process.
My wife likes it. This is a great addition to her make-up items.
Oh my goodness I love this little thing so much I want to buy one for all of my friends. It's just the right amount of heat and a pretty soft vibration. I'm using it to help my face and neck heal 10 days after a procedure and it's already making a difference after just two days in helping to reduce swelling.