SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Bought this bag for a granddaughter who loves pandas. The bag is large, has a zipper top. The print is great. Granddaughter loves it! Definitely recommend these bags!
Very spacious with the perfect panda theme!
Perfectly sized for what my daughter uses it for. Color is great and decal has not faded at all
Love love love. Just love it.
Using less plastic is a goal for our family, but many of the reusable bags on offer at the supermarket are made of plastics. I wanted something cotton, and in a darker color. This bag fits the bill...it is far more sturdy than expected, and the print is stylish enough that I’ve used it for carrying items when out and about...not just for shopping. I got two and am so glad. These items will last a long time, and I smile thinking of all of the plastic bags not being used because of these lovely, useful and durable totes.
Great looking, roomy! Comfortable shoulder strap; tote is large enough for folders and print is perfect!
It’s so cute! Can’t beat it, especially for this price
Great quality bag. Perfect size for carrying my water bottle, lunch bag and other small items to work. Comfortable straps! I love the design also!
Super cute! And very roomy!
I love this bag. It feels good, the perfect size for my class books and notebooks. I think they would make nice gifts
Great bag! Great cause!
This is an excellent quality bag. It will hold more than I can carry. I bought it to go to the library with my laptop or tablet, a notebook, and several books. There is still room but this is my personal weight limit. I expect it will hold up for a long time. And the picture is just so darn cute. I may buy a black one as well for groceries.
This bag was everything l was looking for. It's the perfect size, doesn't wrinkle, and zips closed looks amazing. I love it
Nice quality
This tote is roomy. I take it to work everyday and I can get a ton of stuff in it.
I thought the bag would be bigger and more sturdy. Not a bad bag though. Just not what was in my head when I pictured it.
Great bag! I use it for daily medical supplies such as blood pressure kits and blood sugar testing supplies. I am buying two more. One for pet grooming supplies, and one for the knitting project I am currently working on. Perfect size and love the top zipper to keep everything in place.
We use this for snacks when we have a long day of medical treatments
We needed cotton bags to use for everything now due to ecology. This was a practical, pretty and roomy choice. My mom said she liked art. It is vibrant. Price was affordable and thankfully it is machine washable.UPDATE: I bought 2 extras, we are in love. ⭐⭐⭐⭐
I love this beautiful bag! Very well made and will last a long time.
Nice design, good quality and perfect size. Exactly what I wanted.
Bought as a gift. Perfect
Bought it for different kids stuff to take outside. It has a big capacity but doesn't look very sturdy. First usage was ok, all toys and snacks fit perfectly. After all, I found it fine. Can recommend for everyday use.
AWESOME BAG!
It’s a pretty big tote. You could use it as an overnight bag or a carry on for a flight. I use it as my purse. Fits all my stuff and a few groceries when I go to markets where you bring your own bag.