SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A simple cotton bag for everyday use. Has the Golden Gate bridge pattern on it. After a week of use the handles are still intact and they don’t bite into your arm (usually it’s a problem for me). The handles got a bit dirty, so I washed the bag and there’s no pilling. Good bag.
Amazing bag for grocery shopping. Arrived as described, clean and without any damage to it. I’ve ordered white canvas bags before and it was a disaster, they arrived with black stripes all over them all wrinkled and dirty. Happy to see that Lady Alamo actually cares about customers and delivers things as described!
The only issue I have with the bag is that the handles are too long for me, when I wear it not on my shoulder, but in my hands it hangs too low and gets dirty real fast. Had to wear it on my shoulder all the time.
This bag is worth your money! Decent quality bag, no loose weaving or uneven stitches. Long straps, enough to fit your arm in and actually wear it on your shoulders (had issues with other bags before where the straps were just too short) The bag holds up to everyday use just fine and is still looking gorgeous. Was worried about ironing it, with all those logo, but all GG pictures are fine after washing and ironing. Just make sure that the iron is not superhot.
Love this tote bag! I often load a lot of stuff into my bags and this GG bridge bag doesn’t mind. Nice quality stitching, thick fabric that is even everywhere. It’s really important that we all switch to canvas bags like this to save our planet from all the plastic and paper waste. This bag does the job and makes me feel good for making the right choice.
A perfect beach bag that fits my towel, slippers and shorts and still has some extra space. The fabric is easily washable. You’ll have to wash it a lot or be really careful where you put it, it’s a white bag after all. It has a cool print on the outside, which makes it easier to tell from all the other white canvas bags in my collection. One more thing - the handles are really well-made and wide, they don’t cut into your shoulder even when you have a really heavy bag. Great beach bag!
I like everything about this bag! I use it to mainly carry books and writing supplies around and sometimes it gets really heavy, but holds up okay. The GG pattern is cute. Well constructed and seems to be quite durable. Very pleased so far.
I use this bag for some minor grocery shopping and it’s just really durable. The bag itself is light, so it adds no additional weight when I put my groceries in. It doesn’t close, but I don’t need it anyways, so no biggie there. Awesome bag for shopping!
This bag is thicker than your typical cloth bag, but still very light. 100% cotton washes easily and keeps its shape. Dried it in my drier with all the other white stuff - came out ok with all the little round logos still clear and bright and the red didn’t go anywhere it wasn’t supposed to. Happy with this bag, fantastic quality!
A great bag for basically anything. Fits my laptop and chargers when I need to grab them with me. The handles are very durable, they don’t tear even when the bag is heavy. The cotton is high-quality, smooth and soft. I wish it had a couple of inside pockets maybe, but overall a great product that already lasted me 2 months. Ordering one more for my mom.