SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
This is exactly what I needed. Now I can see my backup camera.
I didn’t have high expectations for this but it definitely is solid. There is enough friction to hold it in any position and not stiff enough to stop it from moving when you want to. I find myself moving it a lot so passengers can see and I can adjust it higher when needed so the phone power doesn’t interfere with manual driving. Overall I’d buy again easily.
This fits my phone even with the case and the pop socket. I gave it a 4 because it won’t fit on all vents depending on the size of the vent.
Excellent,much easier than suction cup holders.
This is hands down the best phone mount ive found. My phone isn’t huge but I keep it in a Loopy case which makes it cumbersome to put in a phone mount and I always have to take the case off to do it. But with this mount, I don’t! It holds my phone in the case and it’s perfect!
Great for holding my phone!
Excellent! Simple, sturdy, compact, 360 swivel. Twist tightening vent grip is better than the others I've tried and grips my A71 with kick stand case great from multi positions. Not as convenient as pressing buttons, but it's much more versatile and compact.
By far my favorite cellphone holder. I have a small car and have limited room. I love that I can rotate this for my proper placement. The small chrome detail also matches the interior of the car.
Hold the phone very securely and I like being able to angle the arm in any direction.