Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I had some long nasal hairs that were tickling and caused frequent itching which were nearly impossible to cut with scissors. I reluctantly purchased this trimmer and it easily trimmed those hairs. I was pleasantly surprised. It is important to be patient. Watch a couple of YouTube videos on “how to”. Make sure to turn on the device BEFORE inserting into the nostril. Blades should be disassembled, rinsed separate from the motorized device, left out to air dry and then reassembled.
I am well pleased with this ear and nose hair trimmer. It takes awhile to get the hairs to slip into the tiny openings where they will be cut; and this is my only minor complaint. We are so used to instant everything in today's world, it revealed itself to my consciousness when I could not have instant trim/cut down to skin level. I'd heartily recommend this product. But I have no other trimmer/clipper/cutter to compare it to. I liked the reasonable price as well.
My eyebrows are bushy, like on some old men. If I let them grow wild, it can be embarrassing, so I use eyebrow trimmers. After the last one died, I decided on something that looked more durable. This trimmer was a great buy. It has a solid construction and is more versatile than my previous one. I can use it on my eyebrows or in my ears or nose.
I'm 40 years old and about 4 years ago, I began nose puberty. This thing is awesome and for as cheap as it is, there's just no reason to have the dreaded old man straggler hair creeping around. It's so cheap in fact, I couldn't believe just how effective it was/is. Everybody should have one of these once that part of life begins - you won't regret it!
Just received this unit. Very lightweight, easy to use. Does the job, though I wish the cutting head was a bit larger, to reach the ear and nose hair on the first pass. Still, a comfortable device to use, and far better than using scissors or pulling.
I bought this for someone that is new to nose trimming and was quite intimidated about sticking something up his nose. After staring at his gift for a few days, he gave it a try. He said it was very easy to use, and it didn't hurt one bit.
This is nice and it works well. I like the design, it keeps it's cap on securely. Which hasn't been the case with other models that I have owned. This one seems to vibrate less, and doesn't tickle my nose as much as some others.
I like the small design of the trimmer, but it just doesn't do a very good job of cutting. It doesn't trim very far, so I end up having to use it more frequently. I want a closer trim.
I have used this item several times and it just doesn't work as well as I hoped it would. It doesn't seem to get my nose hair without a lot of work.
I hate my extra hair, so this helps me. I've had other trimmers and they are harsh compared to this.
I wish the cutting part that you put in your nose and ear was longer so to get deeper service
Great personal grooming trimmer. Best I have ever owned - wife loves it also
It doesn’t pull or tug on any hair. It’s a perfectly painless experience. I love it!
I love this item. It's fairly quiet, does a good job and cleans up easily!
I have used several nose hair trimmers in the past and had a horrible experience. They normally pull at the nose hairs which causes pain and my eyes to water. I also had one that would smell like it was burning or causing my hair to burn as it was in use. Because of my poor experiences in the past I decided to revert to scissors for this job. Unfortunately that takes a lot of precision and I felt very uncomfortable with scissors up my nostrils. So I decided to give this trimmer a shot. And this product is great! It cuts through the hair quickly and with ease. There is no pulling, pain or bad smell generated from the use of the model. It feels nice and sturdy in your hand and can finish trimming the undesired hairs in an extremely quick time. I have had the product for about 2 months now and was able to really put it to the test a couple times.
The Best Ear & Nose Hair Trimmer!
All men should have this. Doesn't tickle, doesn't hurt, easy to use. An Essential Manscaping Tool. I see guys with hair coming out of their ears, nose, and long freaky eyebrow runaways and all I can think about while they're talking to me is why they don't get one of these and take care of those issues. Dude, do yourself a favor and clip that stuff. This product, in particular, is better than some of the other ones I've used in the past because the smooth round protector doesn't tickle or make me sneeze.