SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very good to have on hot walks. Olive, my foster pup from Pups with Passports, really appreciated the cold water and even laid her neck over the bowl to get cool.
My teenage son loves the canister for him and his dog. Easy to use, sturdy, packaged well. The bowl is sturdy as well, stays in place and easily twists off and on.
Brilliant bowl Holds a fair amount of water and keeps well chilled highly recommend
I purchased a sleek looking bottle for my dog but it leaks all over the place when I put it down. This works perfectly for him and hasn't leaked during our outdoor jaunts.
This bottle is exactly what I wanted. It’s compact and provides a dish to fill with water.
We bought this because the first one we bought leaked. We have a French bulldog puppy with a cleft pallet and this works very well to take with us
This is genius. My dog and I don't go on super long walks, but we do go around the neighborhood quite a few times, and this product prevents me from having to plan out water breaks. Now we can just stop for a water break wherever we are.
I have 2 flat faced dogs....and this is perfect to take out and about with us! Originally we had to lug around the water bottle stand from home but this little water bottle has made things so much easier!!!!
This product is great. Tried it out to see how it would work when we got it. Our golden loves it! We purchased it knowing that hurricane season is upon us soon and this makes hurricane evacuation with a dog just a little bit easier.
On my walks with our puppy in the past, I have carried a bottle of water and then an expandable container for the water to go into. All change - This fantastic bottle allows me to simply squeeze the bottle so that the water flows into the cap