SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the itemâs condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Product arrived on time as described and of good quality. I purchased it for my son and daughter in law who take their dogs to agility training and after attending with them I realized what a hassle it is carrying around a bottle of water and the collapsible bowl. This item makes is much easier, quicker, and convenient to use during the classes. The dogs love it as well! I'm sure we will be purchasing another one (or two) in the future!
Great value for the money. Simple to use and our double doodle has no issues drinking from it.
I canât say enough about this water bottle. I have a puppy who is around 25 lbs and growing. We hike several miles twice a day and this is perfect! The bottle already came assembled so all you have to do is unscrew the top and fill with water.
Very happy with the travel friendly aspect of this and sleek design, fits well in my center console of my car.
Love! Our dog loves it too. Definitely an essential if you travel or hike with your pup. It's so compact yet has a big enough bowl for a medium dog to drink out of. Very easy to clean as well and doesn't spill! What more could you ask for! đ¶đŸ
This is a fantastic water bottle. It is large enough to carry plenty of water and yet it is not heavy at all. We use it when we go to dog parks and on walks. I donât like my dog drinking from the communal dish at the dog parks.
My golden retriever absolutely loves this water bottle. He is able to drink more comfortably when we are on the go.
I love this water bottle! I use it for a little cockapoo and think if it was a bigger dog it would feel too small but for him it's perfect!
This is a great solution for having water accessible to my dog when taking long walks or traveling.