SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The bristle side is not too hard and my dog likes it when I use this side on her back side. I use the bristle side to brush her paws and get any debris that hides in her hair.
All 3 cats love this! Each has his/her own and they all actually beg to be brushed. One has short fur, one medium, and one has long fur.
I haven't found the perfect brush yet for either pup but i can say so far this one is the one I prefer over all of them and I have bought a fair share of them. I have one pup with curly matted hair and one with thin shedding hair. There's no one brush fits all but I do seem to use this one mostly. The soft side doesn't go all the way through the curly matted but it seems to be making a difference just brushing her every day with it and she loves it. The short hair loves it as well.
I tried buying several brushes for our cats to try and remove loose fur, since they were shedding all over our house and it was a lot of work vacuuming. None of the brushes really worked, until I found this one! This is great. It catches all the loose fur, and is easy to remove from the brush . You can see exactly how much fur you have collected too. Nice to find a product that works exactly as advertised!
Really well designed brush. Perfect for small dogs. Great for messy fur after a day of play. Love the two different bristle types.
We purchased this brush for our giant schnauzer puppy who has a very soft, thick, and wavy coat. This is the only brush I need. I brush him 2 - 3 times per week while he's distracted with a bone or chew toy, and this brush moves through his full coat with ease.
My dog hates being brushed. This is a good quality brush the pin side is durable and I am able to brush the dog's knots out.