Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I tried buying several brushes for our cats to try and remove loose fur, since they were shedding all over our house and it was a lot of work vacuuming. None of the brushes really worked, until I found this one! This is great. It catches all the loose fur, and is easy to remove from the brush . You can see exactly how much fur you have collected too. Nice to find a product that works exactly as advertised!
Really well designed brush. Perfect for small dogs. Great for messy fur after a day of play. Love the two different bristle types.
We purchased this brush for our giant schnauzer puppy who has a very soft, thick, and wavy coat. This is the only brush I need. I brush him 2 - 3 times per week while he's distracted with a bone or chew toy, and this brush moves through his full coat with ease.
My dog hates being brushed. This is a good quality brush the pin side is durable and I am able to brush the dog's knots out.
The bristle side is not too hard and my dog likes it when I use this side on her back side. I use the bristle side to brush her paws and get any debris that hides in her hair.
All 3 cats love this! Each has his/her own and they all actually beg to be brushed. One has short fur, one medium, and one has long fur.
I haven't found the perfect brush yet for either pup but i can say so far this one is the one I prefer over all of them and I have bought a fair share of them. I have one pup with curly matted hair and one with thin shedding hair. There's no one brush fits all but I do seem to use this one mostly. The soft side doesn't go all the way through the curly matted but it seems to be making a difference just brushing her every day with it and she loves it. The short hair loves it as well.