Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I am happy with this purchase. It has allowed me to charge my phone while also using the same power source for my baby camera monitor! It is very convenient because you can bend it into position to better fit your car. I also charged my cell fast. No complaints. I would purchase it again.
It works great and doesn’t take much space, perfect fit for any car. I wish it had more USB ports, one isn’t enough for me.
I use this on my 2015 Indian Chieftain to keep my iPhone charged. I like that it has two cigarette plug-ins and a USB port. It’s very versatile and seems to be well made. I like it.
This is a nice high quality item at a decent price. Does the trick for charging more than a couple phones and other DC accessories
This one is a real deal. I've used a number of splitters in the past, but all had flaws. Earlier products would often overheat and die and the later generations had different design flaws that would limit the convenience of usage. This one is definitely a product that addresses the issues I had with other similar products. The unit itself is compact enough to improve usability while big enough to allow 2 plugs to be plugged in simultaneously.
Happy so far with this product. Received quickly and with minimal packaging. Product fits in a very tight space in my 2011 Honda CRV. Pluses for me are direct plug in, USB ports and turns off automatically when I shut off the engine. Have not found any negatives at this point. Would recommend.
Omg, I love everything about it. Rich features and fits in any car, any space. I can turn it any angle I want. I decided to tuck it in the small compartment underneath the radio in my 2017 Subaru outback. It saves me a bunch of space. Love this thing. I can't ask for more lol. Get it, you will be satisfied.
Actually was very impressed with this. I used it for a 40 hour trip with the family. It let me use my dash camera and keep all the phones and iPads charged. I didn’t notice any slowing of the charge rate either. I love how it will have some flexibility to move around in case there isn’t enough room in front of the outlet.