SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
An indestructible chew toy for a 6-year old Rottie !!!
The gig loves this and won't let anyone touch it.
Good bone but the dog is not very interested in it.
This is durable, especially with a huge chewer!
My dog doesn't go crazy over this bone but it's solid and seems durable. When I lube it up with peanut butter my dog licks it off but overall it's a good purchase for dogs who have an average to gentle bite.
This is a great chew toy! We have a Rottweiler and she LOVES to chew on her toys so anything remotely soft is out because she’ll literally eat it. She has been chewing on this for several days and you can barely tell. Perfect toy for her!
My dog, who is under a year old loves it and uses it all the time he is not engaged with other activities. He has chewed through all other toys made of “durable” materials.
It's perfect, my dog loves it, she has not been able to damage it at all, she usually chews through anything so fast. I like that it's soft, not hard when it hits the floor.
Dog loves it
I have a one year old German Shepherd, she absolutely loves that bone. Very rubbery.
Durable and fun
This is a great chew toy for our Lab puppy. Very durable and does not damage her puppy teeth. She carries it around everywhere. Thanks for a great product.
My dog is an aggressive chewer and LOVES this toy. It holds up better than the rubber bone I bought at a boutique shop here in NYC and looks great, too.
Great for aggressive chewers.
Great toy for super chewers! My Pittie loves it.
Seriously the best toy ever. It’s been three months and she has not destroyed it !
So far so good. He hasn’t gotten a chunk out of it. We have a horrible time finding things he doesn’t tear right up. Happy with the purchase.
My dogs love this and they have had it for quite a while and have not been able to destroy it! That alone is amazing. Highly recommend it
First toy that my puppy has not destroyed! He chews on it for hours at a time.
This is a very durable quality, takes a beating! Great product! My dog loves this, aggressive chewer, holds up very well!
I have a pup Belgian Malinois and he loves it so much. He can stay on it for half an hour non-stop and come back shortly after! Yeah!
Very tough. Our two big dogs are enjoying non stop chewing with no damage to the bones.
Love this toy so much so I had to buy a second one.
This toy is very well made.
Destiny is a super chewer but this toy is still in one piece and going strong!