SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Looks like the real deal and it shines like crazy!
Changed colors within one and a half weeks.
I bought this for my husband. I received my item very fast and in great packaging. As soon as my husband and I saw this piece we both fell in love. It's high quality, as described, and beautiful. A great purchase at a wonderful price.
Very very nicely made, I’m super impressed.
I just received this today & I love it! I put it on soon as I got it & started getting compliments immediately… This is beautiful piece and it shines like a new car 😄 I absolutely love it!
Was exactly what I expected honestly 💀
I thought this was something I saw in the jewelry store by looking at it online, but when I got it in person it was stunning. It was more than what I expected. I love my new cross.
It’s a bigger than in the pictures
I bought this for my husband. I didn't read the details thinking it was silver but it's brass, but it still looks so good. It’s heavy and comes in a great package.
I think this pendant is really made for a man because it is kinda heavy,but I don't care because it is so beautiful and I am going to wear it anyway.
This product is amazing
Good value for the price I paid. Comes in good giftable packaging and looks and feels really solid. You won't be disappointed at all.
Doesn't bling that much.
If you’re looking for a sparkle you’ll without a doubt get it! This pendant is a real eye catcher and is honestly the perfect size.
I like it, it shines for sure and I am loving the comments I am getting about wearing it. A little bit smaller than I imagined.
Couple of stones fell out!
I bought this for my fiancé and he absolutely loved it. The quality is really nice for the price and it’s shiny!
This pendant is awesome. I put it on my 9mm cuban link chain and it looks great!
Love this, it really looks authentic. My friends think it’s the real thing.
Some stones are unevenly inserted, but overall a good product!
Nice piece, l don't wear it everyday and it has not turned.