Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I wash my face with this every night and I love it. I feel like it’s cleaning my face way more than using my hands. I use the very soft white side first then scrub it with a soft pink side. It’s not rough at all and feels really nice in my face. It wasn’t expensive at all and has great quality. I’m very happy with it!!
This little brush is soooo soft... and the silicone pad took all that dead gunk off that washing alone just doesn't get... with no sore spots afterwards!!! My face was left soft, smooth and at 50 yrs young... my skin actually has a baby soft feel and glow!!!! WOW! I'm so glad I went with this lil brush!💞💯💋😉💁🏻♀️
The best facial brush I’ve purchased thus far! Very soft bristles but full enough to really give you a great cleaning. No weird smells and none of the bristles have fallen out and I’ve had it for about a month! Would recommend!
This is a great brush that can be used in order to get that built-up gunk and dirt that can build up across the day, as well as get that last remaining makeup that could be present. I have noticed that after using this, I have had tremendous success with keeping away acne as that is something that I would have constantly. I also can feel that it seems to get my skin cleaner. The only word of warning is that it is difficult and a little time-consuming in order to clean the brush after use adequately. I find myself having to scrub at it in order to get all the soap out of the bristles and that could be because of the bristles being pretty packed. Overall I do really like the product though!
I bought this facial brush for my little brother. He has very sensitive skin. A lot of brushes would irritate his skin. This brush is well made and soft!
This brush is very soft even for the most sensitive skin. It's easy to use as it gently cleans your face, I highly recommend this brush.
Super soft! I like the rubber side more than the brush. My face feels much cleaner using this instead of my hands.
I was going to purchase a battery-operated face brush/scrubber but decided I can move a brush around my face just fine. I love the softness of the bristles and the concave design. The silicone bristles are stiff but not too stiff. I applied facial cleanser to my face first vs. on the brush. I didn't need nearly as much as I did when I washed my face with my hands. The brushes lathered up my product quite well. The base of the handle is just the right size to stand on its own to dry. It provides a very gentle cleansing.