SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
What a bargain! The quality is excellent. I love the color.
"Oh my, how beautiful!" may seem unusual when describing a dog collar and leash set. In this instance, however, it is fitting. The collar is sturdy yet made with the softest material. Heads will turn when we're out and about, there's no doubt about it.
I love the collar and the durability. It’s made really well and will give our puppy room to grow. The smaller collars were just too tiny, and this one is perfect. We have a 5.5 lb mixed pup and this works great.
Love this collar! It’s super cute as well as sturdy. I love how adjustable it is as I can adjust it as our goldador pup gets bigger. The color options are great too. The collar - it’s perfect for what we needed/wanted. I originally thought it was a bit expensive for a growing pup but it’s sturdy and cute and will last till she outgrows it so I definitely now feel it was worth the price.
Perfect for my yorkie although I use a harness I love the look and feel of this collar, it’s excellent quality and durability and classy looking too. Love it for my princess.
Firstly I must say that this collar is outstanding quality.This product has certainly exceeded my expectations. The collar is beautiful on my dog and soft on her neck, well made. Fits perfectly!
It's perfect and very well made as well!
I love this set because it looks great, the collar is super durable, and seems very comfortable.. At first I was worried it might be uncomfortable but my dog was happy wearing it, so I kept it. The collar (I got dolce rose) is just blingy enough to look cute and we have received several compliments on it!
It is super soft but durable..
I am so happy with this purchase. Such a nice quality!! Very happy!!