Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
My breeder recommended it for my 4 month old Australian Shepherd who is recovering from a broken elbow to keep his mind and training up. I was afraid to would be too challenging for him, but he took to it right away!. He finds all the treats in less than a few minutes. Takes him longer to eat the treats than to find them! It's a great price too! Similar products are twice the price and made of cheap plastic my puppy would chew through in an instant.
With the look of the toy is cool, on the dog is not yet tried, the size is good
Cute toy. I was afraid it was going to be too small for my Boxer/Lab mix (75lbs) but it was okay. Wouldn't be appropriate for anything bigger. To introduce her to the concept, I put a small treat under 2 of the white bones and inside 2 of the red boxes. I tried to show her how it worked, but she wasn't interested. She came back to check it out a few minutes later on her own. She figured out how to remove the white bones and open and close the red boxes in just a few seconds Not sure how long this puzzle toy will keep her entertained, but I'm hoping for at least a little peace in the evenings. As for quality, it is of sturdy plastic. The lids don't stay shut on the red boxes and the white bones don't fit into their spots as well as they should.
Very funny thing for dogs)))) but my either Och is smart or that, all found and ate in 3 min))))
So my dog is a confirmed genius- just kidding but she solved this in less than a minute. I thought about getting a more complex puzzle but thought I’d try this one out first in case she wasn’t a genius. The only negative aspect of the product is that if your dog chews up toys she will probably chew up the puzzle pieces. So this is a puzzle I’d recommend using if you are home with your pet. I’ll look for another one to use when I am gone to keep her busy mind occupied.
The toy was a little more than I imagined. It was packed in a cardboard box, and in a puppy, so it came whole and unstable. The segments are very easy to close and open, the dog in 5 minutes has time to open-close 10 times, hoping that he somewhere missed the tasty)
Excellent for my dog. A little hard on the buttons, but I guess they'll go soft with the use.
Very funny, sections work perfectly
I bought this as a mind teaser for my bunny. It isn't made of untreated wood, so I have to watch when my bun is playing with it, but he loves it. Even gets a little dig time with it to move the covers around.
Nice well made item good for dog to find snacks and eat slowly
My two hounds get bored, and when they get bored they get destructive, so I've been looking for engaging games. I liked that this has "levels." I tried the middle level first. Treats were gone in 10 seconds. I took it away and made it as hard as I could. Put it down and treats were gone in 20 seconds. Then they tried to eat the little plastic bones (okay, so maybe they're not geniuses.)The issue seems to be that this is lightweight and the little bones just sit on top - they don't snap in or attach. So if you have an enthusiastic dog (or two) then it gets flipped over and the game is done. Consider personality.
The package went 29 days. Packed well, no foreign smells. The toy is large, the details move easily. The description is fully consistent. I didn't talk to the store. To buy recommend)
Super Toy, my dog is LOVES! All so as the description. Toy safe because none plastic components can not get out of design, with this you can leave dog with toy. I am very glad, recommended!
My Border Collie, Grace, just loves this "toy." Dogs like Grace need constant mental, physical, and emotional stimulation and this thing helps for a few minutes in the evening. She has learned to check index every one, looking for a treat. When she finds one, she not only gets a treat, but she gets our praise. She has learned to use both her nose and her paw to manipulate the rounds. It is well built and heavy enough that it stays in place when Grace is playing with it. Because she still chews everything, after a few games, we take it up off the floor. Wonderful toy and I'm highly recommending.
Entertaining feeder for a puppy, I like it, with pleasure looking inside the delicious.
Looks good. Well made. Perhaps too well made. This is clearly above the skill level of our Maltese Terrier, who opens the flip top lids of another puzzle and just rotates and vacuums up the treats (without lifting individual lids). So we thought she was ready for 2.0. Apparently not. Even if I show her the rotate-the-bone-to-release action, she can't pair that with the open-the-drawer action to get the treats. Maybe larger ahem...smarter (?) dogs can enjoy this. Our pup looks at me like "Seriously? What the *bleep* do I do with that?"
The toy is funny. Big. In diameter 24 cm.
Super Bowl for dog! Dog has super fun and addressing;) thank you
This is a well made toy, but it was too easy for my Golden Retriever because he simply flipped the entire thing over to dump all the treats out at once – lol! I therefore recommend this toy to smaller dogs.
The goods came quickly enough .. whole unharmed Good activity for dogs but my dog personally is not difficult from there to get the taste would be better
looks and feels good. hopefully it will bring some interesting times for my dogs!
The toy is super! My dog is delighted, all night I only feed from her and ate. We were very excited to watch, too. Recommend!
I work 100 hours per weeks so I was concerned my pups weren't getting proper mental stimulation. I purchase a few of the puzzle toys with the hopes to challenge them when I am home. This is by far one of the best ones I purchased. I love that it has at least 3 different ways to challenge your pup at the minimum. I loved being able to train them on each puzzle part before putting it together and making them do all the puzzles at once. The only thing I would change is to add a rope/string to the white dog bone pieces. My pups, Yellow Lab & Boxer, had problems grabbing it with their teeth and usually ended up just turning the entire thing over which defeated the purpose of the puzzle. I took some 5/50 cord, put it through the hole, then tied a large knot on the top side. Now my pups can grab the cord or the knot and pull the dog bone up and out of the way which I find works much better for the puzzle as a whole. Other than this issue and the high price I love it and so do my pups.
I love it, though it came a little late due to the current situation, communication with the store was great, I recommend seller
good quality , my dog loves it. but he got it to easily