SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The goods came quickly enough .. whole unharmed Good activity for dogs but my dog personally is not difficult from there to get the taste would be better
looks and feels good. hopefully it will bring some interesting times for my dogs!
The toy is super! My dog is delighted, all night I only feed from her and ate. We were very excited to watch, too. Recommend!
I work 100 hours per weeks so I was concerned my pups weren't getting proper mental stimulation. I purchase a few of the puzzle toys with the hopes to challenge them when I am home. This is by far one of the best ones I purchased. I love that it has at least 3 different ways to challenge your pup at the minimum. I loved being able to train them on each puzzle part before putting it together and making them do all the puzzles at once. The only thing I would change is to add a rope/string to the white dog bone pieces. My pups, Yellow Lab & Boxer, had problems grabbing it with their teeth and usually ended up just turning the entire thing over which defeated the purpose of the puzzle. I took some 5/50 cord, put it through the hole, then tied a large knot on the top side. Now my pups can grab the cord or the knot and pull the dog bone up and out of the way which I find works much better for the puzzle as a whole. Other than this issue and the high price I love it and so do my pups.
good quality , my dog loves it. but he got it to easily
I love it, though it came a little late due to the current situation, communication with the store was great, I recommend seller
good quality, arrived fast, dog enjoys it :D but it took 1 min to understand toy and another minute to eat all treats
It matches 100% with the description. Very good quality
Thank you very much for the goods! My dog is delighted)) the truth gets all the delicious in minutes, but the search continues. The toy exactly as in the photo, fully corresponds to the description
Everything is super, the dog is happy, quickly figured out everything, continues to look for food for a while after it ended. The bottom is rubberized, but it does not help much
Fast delivery, excellent quality
My little dog basically sat in the middle of this and then took a nap. He had no interest in this. I gave it to my daughter who has a medium size dog. He went to town trying to get the treats out of the puzzle. He could move the pieces and eat up. There are some extra pieces in case one breaks. You do have to screw them in from the botton to keep them in place correctly.
My dog LOVES this toy. Even after he’s already had dinner, he is still asking to play. I am uploading new video bc it’s much better now that he’s gotten familiar with it and understands how it works.
Nice toy. Plastic quality, colors as in the picture. The buttons are too easy to move, the dog eats everything in a minute. Good size. Loved this product! Kept the pup entertained for longer than other toys. Helped build up her confidence and co ordination . We used training treats, dog biscuits and frozen water & fruit.
I love my dog more than life itself. He’s a rescue so not sure of his age. We think 15 (going on 3). Bought this puzzle hoping he would have fun and use it. Had no clue how fast he took to it. He’s not the most ‘intelligent’ so I wondered but he got the treats so fast. He hasn’t used his paws yet to move the pieces around, just uses his nose, but he’s doing it. Everytime he gets one I cheer for him and his tail wags like crazy and he continues on. He love his puzzle. I can’t wait to get him more so that he will get that brain going when I’m at work during the day (even though he’d probably play with it before I am even out of the driveway)
Games like fun
I wasn’t sure if my dog would have anything to do with this. I put treats in it and set it by my dog’s bed. I adopted him after he was rescued from a hoarding situation so he really hasn’t had toys to play with. I’ve had to teach him how to play with them. I noticed the freebie treats were gone one day and checked the rest of the puzzle. All gone! I was amazed. Filled it back up and left it for a few days. Empty again. Now I’ve watched him do it and it’s so funny. I’m going to try to get a video of it. He’s a 15lb chiweenie. Half chihuahua half dachshund and much smarter than I gave him credit. lol
My breeder recommended it for my 4 month old Australian Shepherd who is recovering from a broken elbow to keep his mind and training up. I was afraid to would be too challenging for him, but he took to it right away!. He finds all the treats in less than a few minutes. Takes him longer to eat the treats than to find them! It's a great price too! Similar products are twice the price and made of cheap plastic my puppy would chew through in an instant.
Very cute toy. My pug was immediately interested.
With the look of the toy is cool, on the dog is not yet tried, the size is good
The toy was a little more than I imagined. It was packed in a cardboard box, and in a puppy, so it came whole and unstable. The segments are very easy to close and open, the dog in 5 minutes has time to open-close 10 times, hoping that he somewhere missed the tasty)
Cute toy. I was afraid it was going to be too small for my Boxer/Lab mix (75lbs) but it was okay. Wouldn't be appropriate for anything bigger. To introduce her to the concept, I put a small treat under 2 of the white bones and inside 2 of the red boxes. I tried to show her how it worked, but she wasn't interested. She came back to check it out a few minutes later on her own. She figured out how to remove the white bones and open and close the red boxes in just a few seconds Not sure how long this puzzle toy will keep her entertained, but I'm hoping for at least a little peace in the evenings. As for quality, it is of sturdy plastic. The lids don't stay shut on the red boxes and the white bones don't fit into their spots as well as they should.
Very funny thing for dogs)))) but my either Och is smart or that, all found and ate in 3 min))))
So my dog is a confirmed genius- just kidding but she solved this in less than a minute. I thought about getting a more complex puzzle but thought I’d try this one out first in case she wasn’t a genius. The only negative aspect of the product is that if your dog chews up toys she will probably chew up the puzzle pieces. So this is a puzzle I’d recommend using if you are home with your pet. I’ll look for another one to use when I am gone to keep her busy mind occupied.
Excellent for my dog. A little hard on the buttons, but I guess they'll go soft with the use.