Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Sure fast delivery. Looked a bit slippery at first, but then I noticed the rubber lining, very thoughtful.
Hello! Surprisingly high quality. No claw marks left after two-days trip.
I am happy with my purchase and definitely recommend this product! Fits backseat nicely, and my dog can't chew off the straps - exrea star for the durability.
Quality is high, everything is complete, packed perfectly!!! Thank you very much!
First, it was wide enough for the rear bench seat which is an accomplishment that several others, some even more expensive, didn't accomplish even though they said their seat cover was a good fit for my Ford F-150.This cover is not perfect, but it's pretty good. there is nothing provided to tie around the middle headrest so you have to cinch the straps on the left and right headrests to prevent it from sagging in the middle.
Good quality large hammock
Quality is very good. Thick material. My Doberman is happy with it! But not as much as me not having to clean the backseat after every little trip to the dog playgrounds!
Good for Skoda Octavia. Ordered on Friday evening, delivered over the weekend, very quick. WIsh there were more color options.
Fast Delivery, excellent quality. Nice addition for weekend trips.
It fits perfectly into my car, seems to be waterproof. So all is fine.
I thought the fabric is thicker. However looks like good quality... need to test with my two dogs first to be sure.
Very high-quality seams. Nothing sticks out, there is no smell. Very cool thing for those who have a dog shades all year round!
Now my dog can travel with me for a longer time, so we're both happy!
Looks good, feels good, didn't alert the dog. Overall nice useful thing.
Dense thick material.
The pros of this hammock: -Fits great in the backseat of a larger SUV so the dogs have the maximum room for travelling. -Has sides to tuck down around the seat to protect the sides from dirt and mud when dogs are loading up.Cons of this hammock: -The fabric is textured. so it not quite as easy to clean with wipes when messes happen.
Very good product. Fits the car very well. Really appreciate the adjustable straps.
Good quality, for small and medium dogs is ideal, for large (I have Shepherd VEO) is not enough - he keeps digging the sides and leaving paw marks on the backseat.
Awesome Thing! Bought in Ford Fusion. Made really great, even for a hyper shepherd :) Thanks!
Thank you so much!!!! Came in time for weekend! Excellent quality!!!
I was searching for a product like that. I made an experiment in which I poured a glass of water on the cover. The back seat stays dry. So now I can bring my Rexie to the lake with me!
Quality product, super easy to install. Also cool to have pockets.
Everything is super, even my dog seems to be happy with her own seat cover!
The quality is very good, it has zippers on both sides, so super easy to cover the back seat. Also came with a seatbelt for the pup. The picture is in a jeep grand Cherokee
Order received in 2 days, this is a record! The quality is decent. I poured some water to check, but it didn't leak.