SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Looks good, feels good, didn't alert the dog. Overall nice useful thing.
Dense thick material.
The pros of this hammock: -Fits great in the backseat of a larger SUV so the dogs have the maximum room for travelling. -Has sides to tuck down around the seat to protect the sides from dirt and mud when dogs are loading up.Cons of this hammock: -The fabric is textured. so it not quite as easy to clean with wipes when messes happen.
Very good product. Fits the car very well. Really appreciate the adjustable straps.
Good quality, for small and medium dogs is ideal, for large (I have Shepherd VEO) is not enough - he keeps digging the sides and leaving paw marks on the backseat.
Awesome Thing! Bought in Ford Fusion. Made really great, even for a hyper shepherd :) Thanks!
Thank you so much!!!! Came in time for weekend! Excellent quality!!!
Quality product, super easy to install. Also cool to have pockets.
Everything is fine, the quality is good, the pockets are in place, convenient, the right thing for dog owners.
I was searching for a product like that. I made an experiment in which I poured a glass of water on the cover. The back seat stays dry. So now I can bring my Rexie to the lake with me!
I'm so excited about it! The fabric is dense, the mesh between the seats is way more durable, than it looks. Our dog will be happy, and the car is safe!is happy, and the car is safe.
This dog cover is great! It fits exactly and the clips are really strong. Its adjustable so my dog wouldn't be able to pull it down!. The bottom is made from special rubber so the dog dont slip during driving.
Everything is super, even my dog seems to be happy with her own seat cover!
The seat cover comes packaged in clear plastic with the product information. This pet seat cover has much better quality from front to back than other brands I have used in the past. I am very pleased with it.
The quality is very good, it has zippers on both sides, so super easy to cover the back seat. Also came with a seatbelt for the pup. The picture is in a jeep grand Cherokee
Order received in 2 days, this is a record! The quality is decent. I poured some water to check, but it didn't leak.
Fits the crossover back seat like a glove! Also seems to be comfy for paws, Lyonel has no complaints.
The item is of very good quality! The fabric is tight, stitched well, the fittings are normal. The dog ran and lie down on it immediately after the setup, so it's good.
The hammock is exactly the same as the pictures. Everything looks good and good. Already tried it out - it has anti-slip lining, so didn't fell of the backseat like my previous blanket. Very happy with the purchase. P.S. car Nissan Note, the size is okay, a bit too large, but it's more a plus than a problem.
Very high quality thing!!!! Heavy enough. This means that the material is dense! All seams are excellent! Hope to use it for a long time.
Everything is fine. Quality is unexpectedly good.
Great thing. Fits great into Polo sedan, and thick enough to keep the Stafford busy chewing the zippers.
Super fast delivery. There are slots of extra belts. A bit too long, and only two pockets.
Bought for trips with my Rottweiler in my Audi A4. The size suited perfectly for both car and dog, so all is nice.
Sure fast delivery. Looked a bit slippery at first, but then I noticed the rubber lining, very thoughtful.