SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I mainly bought it for the price. But once I started to use it the product exceeded my expectations.
Fantastic product! I was contemplating buying a new stereo for my VW Jetta once my old transmitter started to go. This transmitter saved me hundreds of dollars and sounds great! I also would like to mention that I have been extremely pleased by how quickly it connects with my phone using Bluetooth. I haven't used the music port yet, but the USB rapid charger has proved to save me a few times when I haven't charged my phone up before. Great durable transmitter and I couldn't be happier with it!
It came in earlier than expected which was nice. It does what it is described to do. Instructions were simple upon plugging the Transmitter into 12 V. Automatically, It kicks onto its default FM channel, which you can change to your desired blank station. At first, my phone took a while to search for it, but it has no trouble pairing up with the transmitter each time I turn the car on.
I have only had this a few days but it has been tested very well. I drive cars for a dealership and often they don't have Bluetooth or Android Auto so these little gadgets come in handy. Constant searching for radio stations is a pain also and not a safe thing to do while driving.
The setup is very easy, and the instructions are definitely adequate. It appears to my Bluetooth within a few seconds when I turn the car on, and I like the battery reading out. The only complaint that I have is that about every 5 to 7 minutes, there's about a half a second skip.
I've had the product for a few days now. I love it. Sounds great, perfect size and super easy to set up. Shipped and arrived sooner than expected. Arrived in 2 days :) Remember to find a station that has no static.