Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
I bought this as my previous bag wasn't handling an infant and a potty training toddler. I was prepared to spend much more on a quality bag but came across this, at a fraction of that price. So far it's great! Double zippers where needed. Pockets are functional. I can fit the necessities, plus a sturdy baby carrier. Then when that is in use it holds all of our winter coats. Backpack straps are wide and comfortable and I can easily wear it over the baby carrier.
Bought three different diaper bags, this is the one I kept. First, there are three ways to hold it, which is awesome. All pockets are on the inside, great space inside as well. When you are holding a baby to take them into a restroom to change them, you need that bag to do everything and ready to go. Highly recommended!
I was skeptical before ordering a bag online, however I am pleased to say that it fits my pump parts, wallet, makeup bag & my bottle brush. Love this bag! I always recommend this bag to new nursing moms when they head back to work. Very roomy! Perfect amount of pockets on the inside and out!
Love this lovely looking diaper bag. Love the way you can wear it. Grab the handles when pulling it out of the car, use the shoulder strap for a quick trip or sling it for big adventures. Love how individual pockets and its size. Love this, especially for the price!
Seems great I bought it for the changing pad idea but it’s not as big as I expected.
Just received this diaper bag, I'm very excited to use it. I have not had the chance to use it yet due to still being pregnant. 38 weeks currently and I plan on using this as the hospital bag when we head to the hospital. So far it's great! Plenty of room. Nice and spacious. It’ll be perfect for when my son is born :) Also a great diaper bag for dad because it's functional enough. Will update on it's true functionality once it's been used on an outing!
I purchased this as a baby shower gift and my friend uses it all the time. She told me received more than one diaper bag as gifts but this is the one she uses the most often. The bag is thick and durable, the straps are strong and sturdy and its very easy to clean. The pocket for tissues and other things is very useful. We have been out several times where the bag gave her what wasn't available in the restroom. The bag is a nice size but isn't so big that you'll get lost in it. The sides of the bag also insulate bottles really well. Very great purchase!
The best, lightest diaper bag I have seen. I ordered this one three times. It's so spacious, functional and the best price. Absolutely my favorite. I bought a similar diaper bag from another supplier and they were so heavy and so much smaller than this. I can't believe that for such a great price you can get a nice diaper bag with the same look and function. I just hope the quality is good.