SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I recently purchased the glass cleaner. I DEEP CLEANED over the weekend and I was shocked at how well it worked. I used the glass cleaner in half bath. The glass cleaner was 100% streak free! All in all, I love it!
Love this glass cleaner ! It makes everything shine ! I’ve ordered it multiple times and will continue to !
Smells and works amazing! Out of all other natural window cleaners I have used this one works amazing. Of course if your window or mirror is super dirty you will need to go over it a second time but that’s because otherwise you’ll just be spreading stuff around. I personally spray a dirty window really good, scrub with a microfiber to remove all dirt and dog drool and mud then spray the window again lightly and wipe with another microfiber.
I LOVE these product! I saw a review and thought I'd give it a try and OMG am I glad I did. It not only does the work great, it smells amazing!!! No chemical smell AT ALL. LOVE IT!
The glass cleaner has been amazing to use on my windows and mirrors. I don't have to put much effort into cleaning the handprints off the mirror or the dogs nose and slobber off my patio door. Smells great.
I'm really happy with this product. It works as well as any other cleaner that I've used but the scent is pleasant and I don't get overwhelmed by chemical fumes.
I have been using the product for over a month now to replace another cleaner and I like it. The scent is not overpowering. It does a good job cleaning up grease and food messes. I like to use natural cleaners, especially in the kitchen. I’m please with my purchase.
This cleaner is effective, smells wonderful, and is natural. I’m so glad it doesn't have thyme in it, as I am sensitive to thyme.
The glass cleaner did a great job of getting my children's sticky handprints off my glass door! Love the environmental consciousness.
I like it for mirrors, but on my windows it left a cloudy film. I think I just prefer vinegar and water on my windows. I've used the glass cleaner for light other surface cleaning, so it won't go to waste, but I probably won't do my windows again.
Works well. Did seem to leave less streaks. I bought because I had some wiper marks on the windshield. It did not remove these marks, but did a decent job cleaning the glass.
Product worked great, really helps cut down on products we need to have since its is concentrated
The glass cleaner is really nice. Light scent and a great cleaner. Streak free glass!
Product is exactly as shown. The spray bottle is great quality and sprays very evenly. It arrived even quicker than expected which was nice. Great glass cleaner and smells great too. Prefer this product over any window cleaner on the market. I will definitely purchase again.