SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I think I’ve found one of the best bowls in the market. The size was just right for my doggy, and I was pleasantly surprised by the quality of material and design.
Amazing purchase, would recommend
My dogs love these. They are so weird...they carry them around after they have finished all their kibs. 💗💗💗 Love these bowls.
Satisfied with the bowl, it even fits perfectly into the design of my kitchen
Bought it for my german shepherd and he's obsessed with it. For some reason he didn’t like his previous bowls and I had to feed him from a bowl made for humans, but this one seems to be just the right size.
I have a big pup who always spills his food and water everywhere no matter what, so I was looking for a bowl that is as deep as possible. And I think I found the one! This works great and looks neat.
I was impressed by the quality of the bowls. The paint never chipped off after wash, still looks as new. My pup also likes to bite his bowls as he’s very enthusiastic about food, and even in that case the paint doesn’t come off. Great quality for the price.
The bowl is a decent size for bigger pups and doesn’t let the food be scattered across the whole kitchen even if you have the messiest dog like mine. Will buy another one for my second dog.
I was drawn in by the design at first. The delivery was fast, and the bowl was nicely packaged, no damage was done to it. My dog loves this bowl and even carries it around the house when asking for food.
Very good purchase. I love that it has a non-slip bottom, which makes it easier for my dog to use. It washes easily and doesn’t lose its initial look.