SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fit nice and got a lot of compliments
Great all the way around.
Fit great, perfect length. Definitely would buy again
Love these socks.
My 7 and 5 year old granddaughters asked me to go online and let them pick out a pair of "birthday socks" for their mom, as she loves socks (and I know she loves socks, 'cause I'm her mom! :) ) So I ordered this pair and their mommy loves them. They are good quality and at a great price, and very colorful for sure. It was a wonderful birthday celebration and she was so touched when she opened up these socks from her little girls. :)
I bought these socks as a gift for my Irish friend. I was so happy to see that the quality is great. Colors are bright and are a nice present or stocking stuffer. I want a pair now!!!
I bought these socks for a quilt gift exchange. Everyone wanted these socks. They are so cute.
I would have liked them to be a little bit thicker but the print is nice and they are soft. Worked good as part of a grad gift.
Got these for my wife and she loved them! She doesn’t wear them often but often enough for me to know she wants them to last.
I like these socks because of the design and I like how colorful they are!! They fit as expected and are very comfortable!! I would definitely buy it again!!
I gave this to my friend who loves socks for graduation and she absolutely loved it!
Soft and comfortable. Better than expected!
They were a little larger than I'd like
Very soft and nice