SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Item as described, promptly delivered. Love the clasp and safety hasps.
I bought this bracelet as a gift for my son. It fits his hand very good.
The item arrived in perfect condition. Upon opening, I found the bracelet to be of ideal weight: not too light as to feel inexpensive, but also not heavy enough to restrict my mobility. The clasp is furthermore extremely secure: I have thinner wrists, so this is a vital feature for me. The metal for this bracelet is well-polished and appears to have a platinum finish, which accents all of my outfits both casual and formal. This is an incredibly versatile bracelet, and I highly recommend this to any interested customer.
I like how big it is but I don’t like that is not that shiny
I was so nervous when I ordered this. So hard to buy quality jewelry when you aren't seeing it in person. I simply do not have enough words to praise this bracelet. It looks even better than the online photos. I bought it for my fiance's birthday. He loves it. High quality stainless steel, great thickness and weight for the money! I cannot believe I found a bracelet this level for this price. Buy it! You won't be disappointed.
Good product, a little hard to get on by oneself.
I was kind of skeptical ordering a bracelet online because you never know if it is going to turn your wrist green, but the quality is very nice for its price. The bracelet isn’t too heavy but isn’t that light either. Great bracelet so I am keeping it. But it is a little hard to put on by yourself though so good luck.
Nice quality. Heavy, but not gaudy!
Very nice bracelet. It has a really good heavy weight to it. About 40 grams or so. Very sturdy and the clasp is great. It’s way better than a lobster clasp, has a good lock mechanism and even two locking bars. Well worth the money and it looks phenomenal.
It is indeed 100% stainless steel. I removed 2 links to make it fit my wrist, and they are VERY tough and strong. No plated metal, but actually the entire piece is SS.
My husband loved it. Beautiful!
Can't fasten it with one hand…
Yooo, absolutely fire! All my friends have been asking me if it's real silver. Amazing weight and quality, I'm so happy with my purchase.
Super nice and well made.
Love the bracelet. Haven’t taken it off in over a week. Wear it to work construction. Very sturdy, heavy and shiny. Fits perfectly too!
Nothing to dislike, it's a beautiful solid piece of jewelry. I do recommend it for anyone looking for quality jewelry.
Nice, good looking bracelet! The reason I gave it four stars is that I don’t like the way clasp is made.
Very nice. Loved the locking mechanism… Really great as a gift or for yourself.