Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Very nice! It looked a bit large in the pictures where someone is holding it, but it's not at all huge, which I was afraid it might be. The gal I bought it for is on the conservative side, so I was very pleased with the size. Not huge, not tiny, either - just right! Can't speak to how long the stones will stay in place, etc., but it was just what I was hoping for as far as size, color, and overall look. Doesn't look cheesy - very pretty, and has a definite "vintage-y" feel. Very happy!
Prettiest pin ever!!! And I have a collection of pendant/pins from various sources at all price points. The color on this little one is vibrant without being gaudy. I tried it on a medium weight dress (ponte knit) a light-weight wool jacket, and a winter coat, it held up perfect without any sagging. It's really pretty!
Worth it. I was hesitant to buy it just based on the customers photos that are up. But I went ahead and purchased it. It is smaller than I thought it would be. In person it is so shiny like diamonds the photos just don’t do it justice. Very sturdy and I like this brooch more than the other ones.
This pin was more then I expected! It is just beautiful! Could not be cuter. The clasp (as all c-clasps) is a little loose so I took the precaution of a dab of eyelash glue to help prevent an easy mishap. Enjoy!
Beatiful! It's far worth the money spent. A great size and i can't wait to put it on my blazer! It came in a pretty box, very well protected. I used for a black widow costume. Everybody made nice coments about this piece. This is so beatifull it can be use for any ocassion. I am really impressed!
Great quality - regularly get compliments on it. Love to wear it with navy and white outfits. It’s large, but not ridiculously so. Size was perfect as described. My 14yro son wore it for Prom and everyone loved it. I think this brooch it’s perfect for unisex.
Bloody adorable! A must need in your jewelry collection. Well made and good aesthetic.
It’s very pretty but too big for my taste I didn’t pay attention to description 😐
I guess the seller has kindly set the cheapest price for brooch. And the quality is more than great!
Big and Beautiful. The perfect accessory for my themed Halloween costume.
love pins and this one looks so great on my coat! Lots of compliments too. I am a very happy customer!
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
it was a bit difficult to find a on such a low price. but thanks to the store owner now i'm happier than ever
Nice accessories for sweater, jumper, scarf. Looks nice and cute! So satisfied :)
Pretty!! Much larger than I imagined, but an interesting piece.
A very beautiful piece of costume jewelry, I've worn it twice now, and I've received lots of compliments. The brooch was nicely packaged, and they even included extra rhinestones in case of any loss while wearing the item. I'm very pleased with my purchase!
I Love this brooch. It is the perfect accessory and looks lovely on my coats and sweaters.
I love this pin. I bought three. Love the big size .
HUGE HUGE brooch! This is really nice, great detail and outstanding price. If you collect, you'll want this one!
discount is a good offer available in this webstore
All eyes on me. I receive so many comments all good.
Such a beautiful piece. Rhinestones are so sparkly and nice. Will probably buy another one. Shipping was pretty fast. High quality piece.
just got this brooch. really satisfied with the purchase
Great quality, I just wish it was a bit larger.
Worth it! It’s small but ridiculously shiny like diamonds in person. Pictures or video clips don’t do it justice. I already have three.