Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
Fast delivery. Packaged well. It is very beautiful and perfect size. I bought this in remembrance of my sister who just passed away. Her name was Beatrice but we all called her Bea. They're beautiful, very fine finish, I'm very satisfied. Fast shipping, excellent quality, very reliable store, not the first time, and I certainly recommend. I plan to order more for family friends to show the memory of my sister Bea.
I am very hard working person and my friend call me Bee because of it. And one of them send me the link on this product and I fell in love with this charm in the same moment. I'm so happy and I do not take it off))) The quality of products is good.The drawback considers the lack of overall sizes in the description, the photo shows how many products differ from each other in sizes. In general, happy with the purchase. Thank you store!
I purchased this item as a gift for my friend who loves bees. She cried when I gave it to her.Although this piece is not terribly expensive (hardly!) it certainly looks as though it is. It is a beautiful piece of jewelry that anyone would be proud to wear.
Perfect like the picture
Extraordinary! One of the cutest charm I ever saw! Very nice communication with the store! I was thrilled when I opened this little bee. So very pretty, sparkly and well made yet delicate and lovely.It is a Christmas gift for my granddaughter. Her name begins with B so I will give her a Bee. Also to remind her that I will always B with her when she wears it.I highly recommend!
I got this for a special someone, and she loves it. It's small, adorable, and is just a perfect gift. If you (or your loved one) likes nature, or bees, or anything related for the matter, then get it. It looks nice on any outfit, and is just a pretty little thing. You people shoulda seen her face when I gave it to her :)) The quality is very good, I recommend.
Same as in the photo! I got this as a present for a friend, who is a passionate bee lover- she is 35. I am sorry I will not be there to see her face because this pendent is just beautiful. Crystals are just gorgeous. I love it!!! Shipping was super fast. It arrived 10 days earlier then expected!!!! THANK YOU!!!
My friend has a beautiful pandora* charm bracelet. I am not able to afford pandora* charms. This charm fit perfectly on her bracelet and she enjoyed receiving it.
I love this pretty little charm, I wasn't going to get it for it wasn't Pandora, so very glad I did, it is as pretty as the Pandora charms and much cheaper, the quality is well done, it hangs perfect, just the perfect size, you to will be happy with this little charm
My employee absolutely loved it. She's a good worker so I like giving her nice gifts for her birthdays and holidays. I would purchase it again.
Fits beautifully on a Pandora bracelet
This design is very cool, love it so much.
Love it
I Love it because of the style and quality.
Beautiful charm
Smaller than I expected but I’m in love with it
Very adorable!
Very nice for the price
Very good quality. It sparkles and fits perfectly with Pandora bracelet.
the design is cute.
This charm is ABSOLUTELY BEAUTIFUL! Will order more! This is a gift for my lovely granddaughter
I exceeded my expectations 100% recommended
This charm is so sophisticated.........I love it!
It's beautiful on my Pandora bracelet.
Love it! Fits my pandora bracelet