SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very nice, and shines bright in well lit places. Have received numerous compliments on it. Was expecting it to be a little larger, but overall I'm very happy with it.
I love it! It is exactly what I am looking for: classy, small and sparkly.
Love this pendant! It fits well on my chain and looks super nice. Worth more than what I paid for it. It looks very good quality. Will get another one for my daughter.
For me the cross is big and it’s hard to find a chain to match it.
The cutest, daintiest necklace! It is the perfect size for me.
I love it! Added my own chain & now I can't take it off. I love the quality. Great value for the money. Definitely a great conversation starter.
Well worth it. It looks very well made.
I love this diamond cross. I wear it Daily.The diamonds are beautiful. The size of the cross is perfect.It was delivered in a good time as well.
Loved it! It was even more appealing and spectacular in person. The price was very reasonable and I received it in a timely manner.
I love the size and shine it has
Truly one of the most beautiful & elegant cross necklaces I have been blessed to wear✝️🌟. Above & beyond expectations!
Very durable!
It’s really beautiful and I love the size of it. It would've gone perfectly with my chain but the hole is too small for it!
Just ordered a 2nd one. Purchased the 1st one month ago as one of the gifts for my hubby's birthday and he LOVES it! Said it is PERFECT in all ways. He held it in hand and kept staring at it and said that he couldn't believe how perfect it was. He loves crosses and said that one is his favorite. I FELT SO GOOD THAT I PICKED A WINNER!!!!! The 2nd one I am waiting for to give to our son so they have matching pendants since my son loves it too.
Love this necklace. Beautiful and has a great sparkle. Light weight and so far durable. I wear it all the time.
This purchase turned out better than I anticipated! I lost a small diamond cross and could never find another of the same size. This fits the bill perfectly. I liked it so much that I ordered one for my daughter. They came in an exceptionally nice box. Thanks!
It’s very pretty, sparkles a lot in the sunlight. It’s a bit chunky for my taste, I prefer more delicate jewelry.
My first impression of the pendant... It's pretty and looks well made but you can tell it's definitely "fake" right off. It has a nice weight to it, heavier than I was expecting but then again not heavy enough to actually pass for being "real".
Very impressive. Arrived sooner than expected. Definitely recommend. The size of the pendant is perfect.
Loveeeee it. I'm not used to having real jewelry, so it was weird when I first got it. Like is this what real jewelry looks like? But after taking it out the package and tryin It on... Omg it was so beautiful... If you buy this u won't regret it.
Perfect little cross pendant. Just what I was looking for! Comes in a very nice box, great for a gift.
I bought this cross for my boyfriend and he loved it. It looks so real like a 1000 dollar cross. I love that it’s golden-toned brass so it shouldn’t tarnish. I’m probably going to get another cross pendant for myself.
It is dazzling the way it sparkles! It can be worn for any occasion. It makes a nice gift too!
Very nice, little, subtle cross. I wanted to have one for everyday wear and this one works great. It gives a pretty little sparkle. Crystals look clear and bright. Good for all ages. I hope it will last. Really like it. :)
Wanted something with bling and yet subtle... Right size for a petite or young adult.