SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Pretty, be aware one u stick it to the wall u can’t undone it.
I was prepared to use another method to put them on the wall but decided to try the original first. A year later they are still hanging strong! I haven't had any problem with weight, and we have a ton of crap on them! I think the key is to clean the wall first and not move it. These are adorable and the right price, but on closer inspection, they can look somewhat cheap...which they are so it doesn't bother me. I would buy these again.
The adhesive could be a little stronger, but I was hanging on a painted wall so I'm guessing it might have worked better on a smoother surface. Overall, these are very cute and colorful!
I haven't tried if it's good to hang something, I don't think it looks like the weak hook, but it's a pretty ornament.
These are super cute! The hooks are pretty flemsie and don’t hold much. I am just using them for decoration.
it's so helpful, you won't loose your keys any more
I ordered these to go along with my "rain cloud" theme for our kids bedroom... we are doing foster care and I needed a unisex theme and for some reason rain clouds popped in my mind. I was so excited when I found these because I wanted to add a bit of color to make it pop. The colors are vibrant and they are well made. They came with sticky backing to put them up so it was no hassle at all and I absolutely love them.
Cute but maybe m sticks a little too well
Nice item for home! love them!! just what i needed for my rain themed project. i’m putting them on canvas so i can put it anywhere, without stuck on any particular wall.
These little umbrellas are so cute. I put them in a corner of our room. I've got rings, necklaces, bracelets and small charms on them. They have a very adhesive back and a good hold. They're very bright colored and I'd reccomend to others. Would be great in a child's room.
Beautiful umbrellas, as in the photo, are well attached, hold on the wall, the Keys stand. The only thing that the handle at the umbrella is a little crooked, but when you hang the keys, it aligns, I think in the future it aligns forever due to constant load. Recommend to buy!
Really cute, easy to put up and good quality. Took a long time to arrive but at this time it’s understandable . I bought these hooks so I could hang a couple of Evil Eye medallions that I bought in blue to hang in my new kitchen. The ones I received were perfect! These hooks are really nice if you're looking for owl hooks.
I like umbrellas. Quick shipping and great service! Big, like strong. Very cute! Very sturdy! Very good price! Buy this! I will order more! The speed of delivery for the goods is striking. Seller definitely recommend!
Bigger than expected . May need to screw it if the keys are too heavy. Like it nonetheless.
They look cool, but fragile, delivery fast! Super cute not as blue as expected I plan on painting anyhow. Very sturdy and heavy I think they could even be used outside.
The items them selves are great, cute, and decorative. The issue is getting them to actually stick to the wall with the double sided tape that comes with them. I ended up buying a stronger tape which also had trouble holding on to the smooth surface. What helped was I brushed superglue on the backs of the umbrellas where the tape goes then let that dry. Then I attacked fresh tape and cleaned the wall with an alcohol wipe. Pressed them on when it was dry and they haven’t fallen again.
Great quality. Easy to ensamble and no need for nails nor wall hooks. Simply perfect. Seller sent it fast considering the whole pandemic situation.
These are so adorable hanging in a group. I just hung them up as a decoration.
One of the umbrellas was a little chipped but you can hardly tell. Don’t use the adhesives they come with, use command strips.
These stick well to the wall and have held up well for me. I use them as necklace holders instead of a key hanger. Fun way to display your jewelry.
They’re really cute, colorful and fun. But the quality could be better. If you’re considering them for key hangers, keep in mind that they can only hold a limited weight due to how it sticks to the wall. If you’re considering them more for home decor, it may be worth it.
really awesome, loving it!! Very cute and definitely does what it says it does
This stuff is awesome! Works so well. My skin looks so much younger.
Hooks are very cool, came fast
Very creative, look good on the wall. Only issue was colors are lighter than they appear in the pictures.