SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This includes our 1 day processing time.
|Location||Estimated Shipping Time|
|California Warehouse||*2-4 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great cork cap, it fits perfectly. This one was exactly what I wanted.
Wow WHAT A HAT! See how I accentuated the what a hat, that's how it makes me feel. How exactly does it make me feel I hear you ask?? Well, think a warm summer's day, sipping a cold beer sat looking over a green valley watching the antelope sip water out of the cool river, like that! Put the hat on and felt like a million $ only problem with the hat is taking it off. If you only ever buy one hat make it this one, it's made for winners BOOOOOOOOM
Bought it for my husband and he loves it. The quality is great
Great quality hat that doesn’t get bleached by the sun or colour runs keeps your head cool with the mesh and shades your face from the burning sun with stylish cork rim. Would recommend!
I ordered this product for my boyfriend and the size is perfect and it came on time! Very prompt and quick service!
Arrived super quickly and in perfect condition!
Love this cap, I am a lady with a large head, always struggle to find hats that fit me. This fits perfectly and is also comfortable. It’s got a nice size and stylish cork shaped peak. It goes with everything. I wear the cap comfortably with a pony tail. Very happy with my purchase!
The cap is very good, years ago I had a similar cap with cork on the front and for a long time I was looking for one with a similar design.
Great cap great service 👍