SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Oh my goodness this is even cuter in person! Soft, flexible, fun textures. My sweet girl is LOVING it. Easy for her to grasp, play with, and teethe on. Makes my life easier because I can toss in the dishwasher. It’s a teether you smile at, some are so weird looking out there LOL! Only suggestion is for this company to come out with more designs! =) Absolutely love this teether! It’s the perfect size for little baby hands to grip and hold.
Good teether but beware if you have a child like mine they will attempt to put the whole head of the llama in their mouth. Thus doing so will cause them to gag.
This is a cute little tether for a baby, and it’s very easy for her to hold and manipulate with her tiny little baby hands. Her other teethers don’t have rings, so we don’t take them with us when we go out because she will just wind up dropping them. This cute llama has a handle so we can attach it to her stroller, carrier or walker with Nuby links and we don’t have to worry about her dropping it.
So cute and perfect for teething. Gave this as a gift to my brother's baby because I thought it was cute. Good quality too!
So far my 4 month old son LOVES this. We never leave the house without it. Easy to clean, gentle on his gums, and big enough to keep him occupied for quite a while. Definitely would recommend to anyone with a teething baby.
Bought for my daughter who is having a baby. Haven't tried it yet.
Light weight. Easy to hold. Easy to clean. Silicone.
My son absolutely loved his llama! We bought him one at 8 months old, when he was teething terribly. I gave it five stars on everything, but I want to say how important it is to look at the ages they recommend for this product.
It’s very cute and a huge plus that it's eco- friendly. My baby seems a little too young for it-5 months, can’t quite get it just right in his mouth and causes frustration but he will get it soon!
This is a sturdy teether, but it is quite large and heavy for my 6 month old to hold onto. The material feels nice for teething, but I do wish it was a little smaller and lighter.
My granddaughter absolutely loves her little llama tethers! We put them in the freezer so they're nice and cold on her gums. I highly recommend this for your baby! Also they shipped quickly.