Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Our California warehouse is responsible for shipping packages exclusively through USPS
How long is the average shipping duration?
The shipping duration can vary depending on the location, typically taking an estimated 2-4 business days. This estimate includes the time required for processing, which is typically one day.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders may be cancelled prior to shipment. If you have already paid for your order and wish to make changes or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has commenced, cancellation is no longer possible.
Refunds/Returns
If the item remains unused and in its original condition, refund requests can be submitted within a 60-day period.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you have received an incorrect item, you have the option to request either a refund or a replacement shipment.
- In the event that you are not satisfied with the received product, you have the option to request a refund. However, please note that you will be responsible for covering the return shipping costs, and the item must be returned in unused condition.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of Lillejen
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not initiate a return of your purchase unless you have received prior authorization from us.
The product corresponds to the description. Not small, convenient, the button works, the teeth of the comb are quite durable, they do not deform.
Excellent comb. Bought for West Highland White Terrier. I tried it already. It's amazing. Very comfortable in size.Highly recommend it!!!
My cat just LOVES it!
The quality is high.
It did not work at all. Maybe I am doing something wrong. Perhaps it is the fur of the cat that is the problem.
Amazing comb!
Excellent product, The description was correct. It has very good quality and you can get the fur perfectly.
Works nice
The comb is super, the tangled hair is clear (we have York and do not like to comb very much) excellent. Thank you.
Exact product, great quality for price. Bigger than I expected, so everything's perfect.
Brush is well made, but the bristles are a bit hard for a cat, better for a dog.
Looks nice and works somewhat, think it's better for long haired cats.
The brush is good, the cat likes combing it :)
It looks like a picture and works fine.
I bought this brush for my cats, they loved it so much. It's easy to use and it collects so much hair quickly, you don't have to press hard brushing, just a gentle brushing does the job, then it's easy to clean the brush and remove the hair. It's a sort of therapeutic activity. Just get it for your pets. They'd love it.
Convenient and performs its function.
Wonderful brush, the cat is delighted