SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It looks like a picture and works fine.
I bought this brush for my cats, they loved it so much. It's easy to use and it collects so much hair quickly, you don't have to press hard brushing, just a gentle brushing does the job, then it's easy to clean the brush and remove the hair. It's a sort of therapeutic activity. Just get it for your pets. They'd love it.
Convenient and performs its function.
Wonderful brush, the cat is delighted
The product corresponds to the description. Not small, convenient, the button works, the teeth of the comb are quite durable, they do not deform.
Excellent comb. Bought for West Highland White Terrier. I tried it already. It's amazing. Very comfortable in size.Highly recommend it!!!
My cat just LOVES it!
The quality is high.
It did not work at all. Maybe I am doing something wrong. Perhaps it is the fur of the cat that is the problem.
Amazing comb!
Excellent product, The description was correct. It has very good quality and you can get the fur perfectly.
Works nice
The comb is super, the tangled hair is clear (we have York and do not like to comb very much) excellent. Thank you.
Exact product, great quality for price. Bigger than I expected, so everything's perfect.
Brush is well made, but the bristles are a bit hard for a cat, better for a dog.
Looks nice and works somewhat, think it's better for long haired cats.
The brush is good, the cat likes combing it :)