SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Convenient and easy to use, and doesn’t sink if you accidentally drop it in the water.
I’ve seen this soap on Instagram and thought I really should get it. I was 100% right. One of the BEST things I’ve recently purchased! It’s not that I travel a lot or have some particular need of it, I’m just tired of cleaning up after my husband. This soap doesn’t leave any marks on the bathtub (it’s in a plastic case) and it seems to last longer than a normal bar of soap would.
The soap stick is a nice solution for those, who don’t like the mushy mess your soap turns into after 1 use on camping trips. It floats on the water, so there’s literally no way you can lose it and it is REALLY reusable, not like the ordinary soap you put back in your plastic bag and never use again. Smells nice too.
I got the soap stick for my son’s school camping trip and he was really happy with it.
Basically it is a bar of soap in a deodorant case. A simple idea, but it works great. I took it on two hiking trips with me and there’s no way I’m using liquid soap again!
This is a great soap stick for travelling. Doesn’t take up much space. I use it at home too since I love the scent. Terrific product!
My girlfriend gave this to me for my business-trip, since I HATE hotel soaps and shower gels (they dry my skin) and bringing liquid soap is just not an option… She picked the scent herself, I like it too, but I might try the other one as well to see which one is better.