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Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
Packages shipped directly from our California warehouse are shipped through USPS.
|Location||Estimated Shipping Time|
|California Warehouse||*1-3 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, all items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We do not issue the refund if:
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Looks even better than expected! I wasn’t sure how I felt about the indent but when my husband put them up and fell in love and ordered another set for the bathroom! They are heavy and durable. Beautiful color.
Great hooks! Beautiful gold color and nice quality. The size is not enough, but I still like it.
These are beautiful and very sturdy which is surprising for the Price. They aren’t too brassy and have a smooth subtle finish. Highly recommend it.
These look exactly like the pictures! I was really worried that the quality of the metal would be really poor or that they would look really cheap but they’re definitely not! It took a bit of time finding the correct drill bit size to install them, but it was easy once I got the right size. I bought these to hang storage baskets in my nursery and they look fantastic and match the brushed bold accents in the room perfectly! I want to order more now for my bathroom and laundry room!
These are amazing! I didn’t expect them to be solid brass. They’re heavy and easy to install in wood. The screws looked too short to reach deep into studs, so I screwed a painted board across several studs then screwed these into my board. Pre-drill for easier installation.