SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good quality, it seems to be real stainless steel as I didn't have an allergic reaction. It's beautiful.
Love it! Amazing price for the value of the item. Very shiny, and delicate.
Cute but very cheap and flimsy. Wasn’t really thrilled with the purchase.
I love this bracelet! It looks and feels way more expensive than it is. It pairs well with virtually everything, and there are tons of similar necklaces, earrings etc. right now to match it with. I usually stray away from cheap jewelry due to skin sensitivity but after watching a zillion tik tok videos with similar pieces in them, I decided to give it a try. Happy to report it has not caused any issues for my sensitive skin, and it looks SO cute! Love it.
Looks and feels expensive! Awesome find.
SO pretty, I have gotten many compliments on this bracelet! I have been looking for a delicate simple bracelet that goes with everything so I don’t have to take it off. For this price it is an AMAZING buy.
I have been wearing this bracelet almost everyday and until now the color is the same. It doesn’t look cheap for the price I paid. I want to buy more as a spare or gift for my teenager.
I was looking for a dainty “paper clip”-like bracelet to wear with my white gold watches. This one fits the bill, especially for the price. Fits me perfectly :)
For this price, I thought it would turn black in a few days. But it has been sparkly gold even after wearing it 24 hours for the past few weeks.
Very dainty and cute, exactly what I wanted so I could wear it with my watch. Will see how long it will hold and if it will tarnish!