SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | Estimated Shipping Time |
---|
California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the itemâs condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love this basket so much! It looks cute and fits perfectly into my minimalistic Scandinavian apartment design. The walls are not too tall, so even my short-legged cat can get her toys. Itâs also a decent diameter and depth and can keep quite many toys of different sizes and shapes. Itâs really easy to wash in the washing machine. All the seams are perfect, I can feel that it was made with love. And as expected my cat loves to snuggle in it too! She usually prefers boxes but I guess the softness of this basket was just too good.
Itâs a bit soft for my liking, not that easy to shape it after the wash, but doable. My cat loves it though!
Good quality, modest design
I love this little basket. It is low enough for your cat to dig into, and pick the toy they want. It even looks adorable when the basket is overflown with toys. Keep in mind: since the basket is ârope cottonâ you have to bend and get the shape to stay. I recommend this cute basket if you are wanting a small, dainty, woven type basket for your cat toys! It also looks like a perfect crib for a small and medium-sized cat, Iâm just waiting for mine to start using it for this purpose.
Did not expect my actual baby to get a hold of it but I guess itâs a sign of quality
After my cats took their turns with it, I filled it with papers and other things I wanted to clear from my table. It looks cute in the room, and helps to hide my mess. I know others use it for laundry or books, or other things. I think it would be good for lots of uses. Itâs strong and seems of very good quality and construction.
Love this one!
I never had a cat who actually played with toys before, so now that I have one who does the amount of toys got a little out of control đ Super happy to have this stylish storage solution! It is folded flat in the packaging so it needs a little adjusting but it eventually retains its proper shape. Great product!
Such an adorable piece! But you'd have to spend quite some time shaping it after the wash
That's a really nice storage bag, but I wish it was a bit sturdier
Soft but sturdy, great purchase
I guess thatâs my new catâs bed now lol
The toys are all over the place and my cat is in the basket. I guess this way works too
Looks just like in the picture. Fast shipping too!
Expected it to be a bit bigger, but that's my fault I didn't check the dimensions
Need to buy more
Love this basket. This is the second basket I have bought online trying to find the perfect one. I will use it for blankets. Itâs a great size and cute.
It is sturdy but soft so the sides can be folded down, but they donât flop down and they stay up on their own.
Great product, fast shipping. Exactly what I needed for my furrbaby! The material is so soft, and easy on their paw pads.
Real soft and cute
My cat cannot get enough of it; it rolls around all day in it. The handles couldâve been bigger though
Perfect! Just what I was looking for to neatly store cat toys while allowing him to have easy access to his toys. It is soft sided, so it is a little âfloppyâ but it works great.
Been searching for such a design for a while. Looks great, serves its purpose
I have search out this cute and lovely basket, and plan to use this keep my kitties snacks and toys, BUT it failed into that use! My kitty do love it! This basket is soft but can holding heavy staffs with (my kitten is 7 lbs!) and still keep that shape! It touch's really comfortable and the little fox is really adorable! My kitty currently sleep in this basket from day to night! I gonna go buy my to keep more staffs! Thanks for having this cute basket!!! We love it!
Adorable