SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I bought this to do my own tinting (of course) and it worked as expected with no hiccups. If I had to do it all again, I would buy a higher quality tint film because while I did a very good job installing, the tint film was a bit thin and I think it would have made the job easier to perform with a thicker film.
These were the perfect tools to do my own tint! Saved me a ton of money. Professional quality. Just like the pros use in all the YouTube videos! The blade cutter was even better than I thought it would be! Never underestimate the right tool for the right job!
This product is excellent for any level of person who wants to do it themselves. For me, I took the liberty in tinting my father's vehicle, and it was easy, the tool really does help. I would recommend this to anyone who wants to try doing it themselves.
I really wish it would be a bit bigger, just to cover more area and do the job faster. Besides the size, there’s nothing to complain, don’t regret buying i
Bought this scraper to install tint on my truck. Had everything I needed and worked very well. My tint turned out pretty good and the tool made my job easier.
I really liked the grip of it, it sits very comfortably and stable in my hand. It’s compact and convenient, nothing more to wish for, really.
Like this product!! It does require some time to get used to it, so I’d suggest practicing on an old glass before tinting your car. Otherwise it’s great!!
Easy to operate, good quality. Well worth the money, would recommend.
The squeegee is amazing!! It smooths out all the bubbles and ensures a level surface, just great!!