SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great for my Subaru Crosstrek since the only cup holders are in the doors. No tipping to spill with this cup holder. BUT, the headrest won't lock into the final notch with this in place.
Works great in my Yukon in the middle row seats. I do not have any places for grandchildren to put their drinks when the back seat is full with car seats and boosters.
These work great. Having three kids in the back of a truck means there are not any cup holders for them. These are very sturdy and the kids love them!
Worked awesome! The size is perfect to hold everything my kid needs: water bottle, little toys. This is really a family friendly design.
Everything is fine, it is attached conveniently
Overall, I'm satisfied with this cup holder. It does, indeed, hold cups. The little plastic nubs that connect to the straps to hold it in place broke with casual pressure from a backpack within a couple weeks of use. I was able to drill 1/4 inch holes at those locations and put small screws and washers through to replace them, and it's back in good working order.
Products comply with description, fast delivery
Attached effectively, but not super sturdily, to my headrest. For cars with taller seats the mount is pretty high. My son had to stand on his tiptoes to reach the bottle, and once he filled it up I was worried it would spill.
Works nicely…perfect for back seat drinker!