SHIPPING AND DELIVERY
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the US.
How do you ship packages?
Packages shipped directly from our California warehouse are shipped through USPS.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|
| California Warehouse | *2-4 Business days |
*This includes our 1 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
All items in the same purchase will be sent in one package.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds/Returns
You can submit refund requests within 14 days after the guaranteed period for delivery (4 days) has expired if the item is unused and in its original condition.
Please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In general we accept returns:
- If your order arrives damaged in any way
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lillejen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 14 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I love this watch. Great for a beginner watch owner
My son loved this watch, suits his minimalist life style.
Looked good in pictures and even better in real life.
I'm 5ft 5inches with a slim wrist and this watch fits me perfectly. I've been wearing this watch for a little over a month now and I've received a lot of compliments.
Would give it 5 stars, but it is more lightweight than I was expecting
The watch looks exactly like the picture. Nice designed, interesting color. It looks elegant.
The watch has a slightly darker color than what the pictures indicate.
It's a good looking watch, but it isn't very comfortable for me to wear.
The watch itself is a beauty and is true to the watch displayed in the picture. If anything it looks even classier in person.
This is an awesome watch. Obviously a great value for the money. Super easy to adjust and really comfortable. I have already had a lot of compliments. This watch would definitely make a great gift, too. It does not feel cheap in any way. Feels like an expensive watch. If you’re giving it as a gift it comes in a beautiful box, very nicely packaged. Great purchase!
I bought this to match my brown dress shoes for weddings and such. The bank online looks a lot lighter than it is in person. Was disappointed, it really doesn’t match the shoes. Still a nice watch. Just don’t be fooled by the color of the band in the photo.
This is a lovely watch. Its design is perfect and not over complicated
Great product! Always wanted a watch that would add a little style to my dress for every day and this was that watch. I didn't spend a fortune and it looks great! All of it is metal and it looks and feels like a $1000 watch.
Very basic watch. Just bought it for style to match with a gold chain and an array of blue toned outfits.
Fast shipper and great product
This watch is really nice. The band is adjustable so it fits any sizes. It keeps time like it is supposed to be. I’m so glad I purchased this watch. It is a perfect accessory for the people who don't want to spend a lot on the big brand jewelry, it's a bargain price but doesn't look cheap. thumbs up.
I bought this watch for my fiancé as a birthday present and he loves it! He wears it both to work and casually so it is something you can dress up or down depending on the occasion.
The design is very good and minimalist. The markings are very clear and the materials look very quality. The leather band feels nice and smells really good when you first get it (smell wears off after a few days). It doesn't slip down your wrist like some other watches do.
Really love how light and slim this watch is. Pretty stylish and definitely worth the price. Pretty solid construction and all around solid watch.
It's a great watch! Love that it's so easy to read and so stylish.
Beautiful, elegant, classy and sturdy. I get compliments on this watch almost every day. I never tell anyone how much I really paid for it, they wouldn’t believe me anyway! LOL I challenge anyone to find a better watch for this price. I can’t recommend this timepiece highly enough!👍🏽
It’s a really nice watch visually. It’s a nice statement piece, it’s easy to read, and overall looks stunning. I bought it for my boyfriend as a present and he loves the look as well.
Such a great looking watch. Have worn it every single day since receiving it.
I wear this watch for my everyday timepiece. Looks good with khakis and a golf shirt. Simple to read along with a clean face, make it a great choice for casual wear. Not my most expensive timepiece by any means. Just a nice watch and nice price with a leather band.
This is a nice watch. It's a pretty big face but it doesn't feel like a massive watch because it is so thin.